Robert Franke

• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Quality control check after vehicle repair was complete.
• Participated in continuous improvement initiatives aimed at enhancing overall efficiency within the service department
• Reduced repair turnaround time through effective communication with service advisors and parts department staff
• Facilitated inventory management by accurately documenting parts usage and reordering necessary supplies in a timely manner
• Contributed to the success of the dealership by consistently exceeding monthly performance goals for repairs completed and customer satisfaction ratings
• Assisted in mentoring apprentice technicians, sharing knowledge of BMW systems and best practices for efficient work processes
• Ensured vehicle safety by thoroughly inspecting, diagnosing, and repairing all necessary components during routine maintenance services

• Work with service technicians and advisors to coordinate parts for vehicle repair and service;
• Maintain clean and professional appearance of counter, work area, and stockroom;
• Inventory, maintain accurate records of received goods;
• Maintain parts in appropriate storage areas;
• Receive and process payments;
• Read and understand parts catalog when looking up and speaking to specific parts;
• Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock;
• Make sure all internal requests for parts are billed on service repair order;
• Provide high level service to both internal and external customers;
• Answer phone calls, provide price quotes and other information to customers;
• Converse effectively/efficiently regarding customer parts status;
• Receive payment from retail customers or obtains credit authorization;
• Review body shop estimates to verify parts ordered are correct and all pricing is in line with estimate;
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention;
• Locate out-of-stock parts from outside source and submit emergency order, if necessary.

• Receiving and carrying-out Repair Orders as dispatched.
• Performing diagnostic services and troubleshooting to determine repair needs.
• Providing labor, time, and parts estimates for repair services.
• Performing high quality and efficient repair services for various automotive systems, including engine, steering, suspension, brakes, and air conditioning in accordance with Center and Factory standards.
• Performing Quality Control checks for repaired vehicles to ensure repairs are complete.
• Completing all required paperwork and documentation for repair services.
• Communicating directly and efficiently with Service Advisors and Parts Department Employees.
• Participating in continual BMW proprietary training/education programs to hone skills and develop expertise in industry-leading BMW automotive technologies and processes

• Product presentation and explanation, done by working with the Client Advisors and Sales Managers to keep clients in the showroom engaged and enthused.
• Perform test drives with clients.
• Work with clients in the service drive, i.e. product questions, demonstration of features, and post op of delivery.
• Establish ongoing consultative relationship with customer by being available during business hours to answer questions.
• Tell customers about the BMW App, explain the benefits and offer to download onto their smartphone.
• Upgrade knowledge of BMW products and services by training on-the-job and participating in educational and development programs on and off site.
• Contribute to team effort and BMW customer-centered service philosophy.
• Generate goodwill by greeting and serving the customer promptly and courteously.
• Professionally, courteously and respectfully interact with clients to provide a consistent premium customer experience building dealer sales loyalty.