Robert Frazier

Newark,NJ

Summary

Over twenty-five years of comprehensive office and customer support experience demonstrate a proven ability to thrive in both team environments and independently, showcasing a strong work ethic and positive attitude. Excellent communication skills, combined with effective time management and client needs assessment capabilities, ensure that all interactions are productive and meaningful. As an ambitious, goal-oriented subject matter expert in various phases of facilities operations, a commitment to continuous improvement and technical knowledge enhancement drives professional growth and success.

Overview

years of professional experience

Work History

On-Site Supervisor

Ricoh-USA / Buchanan Ingersoll Rooney PC

Newark, NJ

10.2014 - Current

Primarily responsible for the hands-on daily operations at prestigious law office
Ordered and maintained office supply for an office of 20 staff and attorney's.
Responsible for shipping and receiving all mail and packages, implemented mail tracking system
High-volume reproduction and finishing of sensitive legal documents, printing and scanning of approximately 10,000 documents per month.
Support coworkers when and where needed.
Collaborated extensively with the off-site office admin.
Responsible for general office maintenance and hospitality operations. Facilitated video conference, private business meetings, and social gatherings.
Heavy Interaction with clients receiving and executing instructions independently.
Assisted IT dept. with all device/computer/audio visual issues.
Cultivated positive and lasting relationships with clients.
Reported directly to account operations manager.
Coordinated on-site support for legal teams, ensuring timely access to essential resources.

Senior Reprographics Associate

Williams Lea / Milbank Tweed Hadley McCloy LLP

New York, NY

04.2009 - 09.2014

Primarily responsible for the high volume reproduction and finishing of sensitive legal documents at an Intl. law firm.
Provide strategic leadership and support coworkers when and where needed.
Interaction with clients receiving and executing instructions independently.
Cultivating positive and lasting relationships with clients. Evaluating requests for best methods of completion.
Received several awards for “Exceptional” customer service. Report directly to Site mgr.
Ensured compliance with firm policies while maintaining service quality.

Mailroom lead associate

Williams Lea / Bracewell Giuliani LLP

New York, NY

10.2005 - 04.2009

Payroll reports, production forecasts and inventory maintenance. Responsible for service calls and maintenance on all office equipment including printers, fax, copy and US postage machines. Oversee scanning of incoming packages for hazardous material, while reporting to all levels of management including Mayor Giuliani. Responsible for general office maintenance and hospitality operations. Facilitated video conference, private business meetings, and social gatherings. Responsible for the high volume reproduction of sensitive legal documents, including binding, high volume printing and scanning of documents. Constant interaction with clients worked independently and as part of team

Education

High School Diploma -

Snyder High School

Jersey City, NJ

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New Jersey University