Robert French
Fitchburg,MA
Summary
Dynamic Certified Trainer with a proven track record at Outback Steakhouse and Buffalo Wild Wings, enhancing staff development and productivity through innovative training materials and hands-on activities. Skilled in performance assessment and coaching techniques, I have significantly increased trainee performance and satisfaction. My approach focuses on achieving excellence in professional development and implementing effective training solutions.
Overview
8
8
years of professional experience
Work History
Certified Trainer
Outback Steakhouse
Leominster, MA
01.2021 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Monitored participant workflow and behaviors throughout training process.
- Conducted post-training follow-ups with participants to ensure proper knowledge transfer and application on the job site.
- Analyzed and evaluated training effectiveness and program outcomes.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
Certified Trainer
Buffalo Wild Wings
Leominster, MA
02.2017 - 12.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Monitored participant workflow and behaviors throughout training process.
- Conducted post-training follow-ups with participants to ensure proper knowledge transfer and application on the job site.
- Facilitated workshops on leadership development for mid-level managers.
- Provided coaching and mentoring to employees.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Established and maintained quality control standards.
- Developed job-specific competencies and performance standards.
Education
High School Diploma -
Fitchburg High School
Fitchburg, MA05-2012
Skills
- Performance assessment
- Coaching techniques
- Training needs analysis
- Public speaking
- Train-the-trainer
- Improvement planning
- Multimedia integration
- Project management
- Personalized assessments
- Technical training
- Course evaluation
Timeline
Certified Trainer
Outback Steakhouse
01.2021 - Current
Certified Trainer
Buffalo Wild Wings
02.2017 - 12.2021
High School Diploma -
Fitchburg High School