ROBERT FULLER

• Increased staff performance and engagement via motivational leadership
• Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities
• Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration
• Developed a strong team of employees through effective recruitment, hiring, and ongoing professional development programs.

• Developed and implemented strategies to increase sales and profitability resulting in Sales/Profit/Membership revenue increase of over 105% vs plan
• Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members
• Conducted regular evaluations of staff to drive quality service and customer satisfaction.

Fresh Manager (2019-2021)

• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Collaborated with the management team to develop strategic plans for business growth and improvement.

Grocery and Compliance Manager (2018-2019)

• Increased profit through inventory management and expense control
• Maintained and updated all required compliance and OSHA regulations
• Increased Sales/Profit/Membership revenue over 105% vs previous year, resulting in consecutive maximum annual bonus for all associates
• Decreased shrink damages and variances to .5% (.8% previous yr) through observation and effective training

Member Service Manager (2017-2018)

• Developed and maintained a strong team through recognition to create a collaborative to excellent customer service
• Oversaw all training during the launch of the new frontend process
• Directly supervised and evaluated >50 associates while overseeing 160 associates.

Membership and Marketing Manager (2016-2017)

• Managed day to day marketing campaigns and drove sales by providing excellent customer service for a 75M club
• Monitored all customer complaints and followed up to resolve issues.

• Developed and implemented effective recruiting strategies in order to gather and analyze data on potential prospects
• Improved performance by creating an efficiency rating system to determine individual production
• Effectively tracked prospects by constructing a recruiting database for over 200 prospects
• Developed strategic plans to improve individual and team performance through training and practices
• Motivated individuals to achieve daily and weekly goals in order to reach peak performance
• Planned, organized and controlled daily operations and yearly scheduling
• Analyzed problems and potential problems to find effective and long-term viable solutions.