Robert Garcia
Bethlehem,PA
Summary
Results-driven and accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation, and performance management. Working knowledge of optimal practices and safety behaviors for Customer service and Tech Support.
Overview
6
6
years of professional experience
Work History
Receiving Lead
C&S Wholesale Grocers Inc.
Bethlehem, PA
07.2024 - Current
- Oversaw daily receiving operations, ensuring timely and accurate processing of inbound shipments.
- Trained and mentored new staff on receiving procedures and safety protocols.
- Implemented process improvements, reducing discrepancies in inventory counts.
- Coordinated with vendors to resolve delivery issues and optimize supply chain efficiency.
Warehouse Selector
C&S Wholesale
Bethelehem, PA
03.2022 - Current
- Prepared orders by processing requests, pulled materials from the warehouse, packed boxes, and prepared shipments.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
International Coordinator
Sleeping Baby
Home, Home
01.2021 - 01.2022
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Handled day-to-day shipping and receiving overseeing packages on a daily basis.
- Conduct inventory audits following company procedures.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Managed system support functions to set priorities and service levels expectations.
Nurse Coordinator
The I.V. Doctor (Horatio)
Santo Domingo, Dominican Republic
08.2020 - 01.2021
- I worked with clients who wanted to get some type of I.V. Services.
- Booked the nurses and did the logistics part of giving the nurses a specific route that they should take.
- Established and continuously optimized unit schedules and individual work assignments.
Customer Service Supervisor
Altice USA (Advensus)
Santo Domingo, Dominican Republic
12.2019 - 07.2020
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Resolved account issues to build rapport and relationships with clients.
Education
High School Diploma -
Centro Educativo Claren Lehman
Santo Domingo, Dominican Republic07.2015
Skills
- Reliable and Responsible
- Pricing Inquiries and Validation
- Proficient in Microsoft Office
- Attention to Detail
- Data Entry and Database Skills
- Customer Relationships
- Microsoft Office
- Problem Solving
- Active Listening
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receiving Lead
C&S Wholesale Grocers Inc.
07.2024 - Current
Warehouse Selector
C&S Wholesale
03.2022 - Current
International Coordinator
Sleeping Baby
01.2021 - 01.2022
Nurse Coordinator
The I.V. Doctor (Horatio)
08.2020 - 01.2021
Customer Service Supervisor
Altice USA (Advensus)
12.2019 - 07.2020
High School Diploma -
Centro Educativo Claren Lehman