Robert Garduce
Newton,NJ
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
9
9
years of professional experience
Work History
Package Handler
FedEx:Ground
Rockaway, New Jersey
2020.09 - Current
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Assisted with loading and unloading of irregularly shaped or oversized packages manually.
- Load oversized packages, and take them to the designated truck line.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Maintained a clean work environment by removing debris from the loading dock area.
- Secured items in truck by strapping over protective padding.
- Followed safety procedures when operating heavy machinery such as tuggers.
- Assisted in the training of new package handlers on proper procedures and safety practices.
- Conducted package inspections for damage and reported discrepancies to supervisor.
Front End Assistant
Target
Rockaway, New Jersey
2016.06 - Current
- Processed returned merchandise by strictly following store return and exchange procedures.
- Helped customers find specific products, answered questions, and offered product advice.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Clean spills throughout the store.
- Gather carts manually, or with a cart machine.
- Fill spill stations when needed.
- Clean the bathrooms when needed.
- Help assist customers with items to their cars.
- Scanned items and checked pricing on cash register for accuracy.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Welcomed customers, offering assistance to help find store items.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Helped with purchases and signed customers up for rewards program.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Resolved customer complaints in a timely manner while upholding company policies.
- Answered phone calls and directed inquiries to appropriate personnel.
- Processed returns efficiently and accurately following established procedures.
- Assisted customers with product selection and purchase decisions.
- Operated equipment and machinery according to safety guidelines.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted in training new staff members on basic front end operations.
Education
Certificate - Sterile Processing Technician
Berkeley College
Dover, NJ2015-05
Bachelor of Arts - Art Education
Montclair State University
Montclair, NJSkills
- Customer service
- Point of sale operation
- Product knowledge
- Team collaboration
- Safety compliance
- Training new staff
- Attention to detail
- Cleanliness standards
- Quick decision making
- Professionalism
- Multitasking and organization
- Organizational skills
- Patience and empathy
- Cash register operations
- Bagging items
- Problem-solving abilities
Languages
Tagalog
Limited
Accomplishments
- Art Honor Society (High School)
Affiliations
- Hiking
- Drawing
- Working out
- Basketball
Timeline
Package Handler
FedEx:Ground
2020.09 - Current
Front End Assistant
Target
2016.06 - Current
Certificate - Sterile Processing Technician
Berkeley College
Bachelor of Arts - Art Education
Montclair State University