Summary
Overview
Work History
Education
Skills
Timeline
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Robert Garrison

Atlanta,GA

Summary

Experienced professional with a strong background in human resources, talent acquisition, customer service, operations, and technical support. Proven ability to troubleshoot system issues, streamline processes, and deliver exceptional service in fast-paced environments. Adept at managing cross-functional tasks, utilizing technical platforms, and resolving client inquiries efficiently.

Overview

9
9
years of professional experience

Work History

Early Careers Coordinator

Smurfit WestRock
Atlanta, GA
04.2024 - Current
  • Collaborate with HR professionals to optimize processes for early-career hiring, ensuring efficient candidate tracking and timely feedback.
  • Utilize data-driven insights to refine recruitment strategies, enhancing overall process efficiency.
  • Maintain and troubleshoot the Applicant Tracking System (ATS), ensuring smooth workflow for all recruitment activities.
  • Provide ongoing support for candidates, ensuring they have a positive experience during the hiring process by resolving inquiries promptly.
  • Represent the company at virtual and in-person recruitment events, effectively promoting brand awareness.

Recruiting Operations Specialist

Smurfit WestRock
Atlanta, GA - Remote
08.2021 - Current
  • Streamline interview scheduling and manage communication between candidates and hiring managers, ensuring seamless coordination across multiple time zones.
  • Provide technical support to candidates and internal teams regarding the ATS, troubleshooting common system issues.
  • Lead process improvement initiatives to enhance operational efficiency in recruitment, including refining onboarding procedures.
  • Serve as the primary point of contact for candidates, offering status updates and resolving technical or logistical issues throughout the hiring process.

Senior Recruiting Coordinator

PeopleScout
Atlanta, GA
01.2020 - 08.2021
  • Managed high-volume interview scheduling for diverse interview panels, both on-site and virtually, ensuring a smooth interview process.
  • Collaborated with IT and HR teams to resolve system-related issues and ensure candidate data integrity within ATS platforms.
  • Coordinated travel logistics and processed reimbursements, resolving candidate inquiries and ensuring a seamless pre-hire experience.
  • Assisted in implementing improvements to internal HR systems, contributing to more efficient operations.

Human Resources Generalist

Hilton Garden Inn/Homewood Suites Midtown
Atlanta, GA
07.2018 - 09.2019
  • Led new hire onboarding processes, ensuring all technical and administrative systems (ADP, payroll, benefits enrollment) were set up correctly for smooth employee integration.
  • Provided technical support for HRIS (Human Resource Information System), troubleshooting access and data entry issues for employees and HR staff.
  • Organized and facilitated new hire orientations, both in-person and virtual, delivering consistent training and addressing technical issues as they arose.
  • Managed payroll through ADP, ensuring accurate processing and resolving discrepancies promptly.
  • Maintained compliance with federal and state employment laws, assisting staff in navigating complex benefit systems and employment policies.

Recruiting Coordinator

Omni Hotels & Resorts CNN Center
Atlanta, GA
06.2015 - 07.2018
  • Administered the entire onboarding process, including offer letters, background checks, and E-Verify, ensuring a seamless experience for new hires.
  • Supported candidates through technical issues related to onboarding systems (HRIS), resolving access and login problems quickly.
  • Facilitated bi-weekly new hire orientation, addressing technical and HR-related queries, and ensuring all new employees were trained on internal systems.
  • Worked closely with HR and IT teams to implement process improvements, resulting in faster and more efficient hiring cycles.

Education

Associate of Arts - Business Administration

American InterContinental University
Dunwoody, GA
09-2011

Skills

  • Taleo
  • Workday
  • iCIMS
  • Kronos
  • ADP
  • Avature
  • Kenexa Brassring
  • Staffing & Recruiting
  • Employee Onboarding & Training
  • Talent Management
  • HR Policies & Compliance
  • Microsoft Office Proficiency

Timeline

Early Careers Coordinator

Smurfit WestRock
04.2024 - Current

Recruiting Operations Specialist

Smurfit WestRock
08.2021 - Current

Senior Recruiting Coordinator

PeopleScout
01.2020 - 08.2021

Human Resources Generalist

Hilton Garden Inn/Homewood Suites Midtown
07.2018 - 09.2019

Recruiting Coordinator

Omni Hotels & Resorts CNN Center
06.2015 - 07.2018

Associate of Arts - Business Administration

American InterContinental University

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Robert Garrison