Robert Gibson
Security Analyst
Ocala,United States
Summary
Graduated DevOps Program Nov 2022 (Sec+, CEH and Splunk Core user) gained expertise implementing DevOps practices into IT organizations in a cost effective manner. Acquired knowledge in conducting Security analysis, configuring firewalls, routers and switches. Capable of providing Tier 1 and Tier 2 support by analyzing network traffic and various log data to determine the threat and impact to the network.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Customer Service Specialist
Humana Pharmacy, Inc
08.2020 - 05.2021
- Assisted Humana Pharmacy members in understanding their mail order prescriptions as well as diabetic supplies
- Also provided an understanding of their insurance, deductibles and copay's
- Extensive use of Genesys, Workday, Avaya Soft Phone ,SalesForce CRM, Workday and Fortinet VPN applications
- Reinforced established quality control standards and followed procedures for optimal customer interactions
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
- Responded to customer requests for products, services and company information
- Updated account information to maintain customer records.
Electrician
REV / E1
Ocala, Florida
03.2018 - 07.2020
- Performed electrical system installation of wire, power distribution and motor controls
- Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary
- Interpreted blueprints, schematics, drawings and layouts to complete installations.
Electrical Superintendent
Summit Contractors
01.2013 - 01.2018
- Supervised staff by checking work against project expectations
- Directly responsible for scheduling and walking through all electrical inspections on job sites
- Reviewed and studied blueprints to double-check installation and implementation project requirements
- Completed all work orders and installs under allotted times
Customer Service Technician
Xerox
01.2011 - 01.2013
- Offered advice and assistance to customers, paying attention to special needs or wants
- Achieved 80% runtime goal per quarter
- Maintained up-to-date knowledge of product and service changes
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Certification CompTia Security + - Graduated DevOps Program
Intellectual Point Business And IT Solutions
Sterling, VA 10.2022 - 12.2022
Associate of Arts - Industrial Maintenance Technology
Wayne Community College
Goldsboro, NC 08.1998 - 08.2000
Diploma - Residential Electrical Wiring
Columbus Technical College
Columbus, GA 09.1996 - 08.1997
Diploma - Microcomputer Installation and Repair
Albert Merrill School of Electronics
New York, NY 01.1986 - 08.1987
Certificate - Troubleshooting Skills For Technical Support
Udemy
Online 12.2022 - 12.2022
Certificate - Data Entry Course For Beginners
Udemy
Online 11.2022 - 11.2022
Certificate - Customer Service Skills Certificate
Alison / Workforce Academy
Online 12.2022 - 12.2022
Certificate - Learning Service Now Certificate
LinkedIn Learning
Online 01.2023 - 01.2023
Skills
Excellent written and oral communication
Customer service expert
Technical issues analysis
Application support
Technical documents comprehension
Good Telephone Etiquette
Certification
Certification Comp Tia Security +
Timeline
Certificate - Learning Service Now Certificate
LinkedIn Learning
01.2023 - 01.2023
Certificate - Troubleshooting Skills For Technical Support
Udemy
12.2022 - 12.2022
Certificate - Customer Service Skills Certificate
Alison / Workforce Academy
12.2022 - 12.2022
Certificate - Data Entry Course For Beginners
Udemy
11.2022 - 11.2022
Certification CompTia Security + - Graduated DevOps Program
Intellectual Point Business And IT Solutions
10.2022 - 12.2022
Certification Comp Tia Security +
10-2022
Customer Service Specialist
Humana Pharmacy, Inc
08.2020 - 05.2021
Electrician
REV / E1
03.2018 - 07.2020
Electrical Superintendent
Summit Contractors
01.2013 - 01.2018
Customer Service Technician
Xerox
01.2011 - 01.2013
Associate of Arts - Industrial Maintenance Technology
Wayne Community College
08.1998 - 08.2000
Diploma - Residential Electrical Wiring
Columbus Technical College
09.1996 - 08.1997
Diploma - Microcomputer Installation and Repair
Albert Merrill School of Electronics
01.1986 - 08.1987