Robert Golden
Inglewood,USA
Summary
Result-oriented Front desk agent with 6 years of experience. Good communicator and problem-solver. Proven ability to handle customer inquiries and resolve issues efficiently. Strong attention to detail and ability to multitask in a fast-paced environment. Dedicated to providing exceptional customer service and ensuring guest satisfaction.
Efficient Scheduling Coordinator known for high productivity and completing tasks with precision. Possess specialized skills in time management, conflict resolution, and advanced scheduling software. Excel in communication, adaptability, and problem-solving, ensuring smooth operations and client satisfaction.
Overview
13
13
years of professional experience
Work History
Scheduling Coordinator
Beach Cities Orthodontics
Torrance, California
02.2024 - Current
- Coordinated and managed schedules for patients.
- Communicated with internal teams and clients to ensure schedules were updated and conflicts resolved promptly.
- Supported audit preparation and ensured timely submission of financial documents
- Worked on FSA receipts needed for insurance
- Answering phone calls, emails , creating new patients in the system.
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Collaborated with other departments to coordinate resources when necessary.
Front Desk Agent
Hampton by Hilton
Hawthorne, CA
10.2021 - 02.2024
- Collaborating with the housekeeping department to ensure rooms are cleaned and prepared for guests in a timely manner
- Managing guest complaints and resolving issues in a professional and timely manner
- Assisting with check-in and check-out procedures for hotel guests
- Handling guest requests and inquiries, including providing recommendations for local attractions, restaurants, and transportation options
- Assisting guests with any special needs or accommodations, ensuring their stay is comfortable and enjoyable
- Coordinating with the sales and marketing team to promote hotel services and attract new customers
- Providing excellent customer service by anticipating and exceeding guest needs, ensuring a positive and memorable experience
Front Desk Receptionist
Inter Mountain Hotel
August, CA
08.2019 - 10.2021
- Posted room charges such as food, liquor and telephone calls based on individual customer actions
- Monitored reservations to track incoming parties and special events
- Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Computed guest billings and posted charges to room accounts
- Balanced accounts and conducted nightly audits to keep bookkeeping current
- Arranged special accommodations for guests to maintain optimal satisfaction
- Provided property details to patrons, including dining areas, pool, spa and fitness center
- Set guest and group reservations and processed check-ins and check-outs
- Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated
- Delivered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction
Team Member
Ghirardelli
Los Angeles, CA
01.2017 - 08.2019
- Assisted guests with merchandise questions
- Made Ice cream orders
- Served tables and bussed tables
- Packed and scanned completed orders for accurate shipment to final destinations
- Completed skilled finishing work with excellent process knowledge and advanced manual dexterity
- Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked
- Unloaded trucks, moved containers to staging area and determined correct storage locations
- Looked for ways to go above and beyond job requirements
Sandwich Artist
Subway
Los Angeles, CA
10.2015 - 01.2017
- Assisted guests
- Made Sandwiches
- Put away delivery and did inventory
- Oversaw food preparation, production and presentation according to quality standards
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices
- Trained workers in every position, including food preparation, money handling and cleaning roles
- Developed and standardized new recipes to diversify kitchen offerings
Freight Team Member
Habitat Humanity
Los Angeles, CA
01.2012 - 06.2015
- Provided information to consumers for Habitat for Humanity
- Installed air ducts after construction
- Paved walkways, cut bricks, plastered
- Served food and assisted as needed
- Construction of homes
- Assisted in Community Projects
Education
High School Diploma -
Los Angeles City College
Los Angeles, CA01.2017
Apex Academy -
Apex Academy
Los Angeles, CA01.2015
Skills
- Time management
- Conflict management
- Analytical mastery
- Recordkeeping
- Effective planning
- Oral and writing communication
- Microsoft Office
- Call routing
- Email and telephone decorum
- Construction of homes
- Customer Service Skills
- Microsoft Word
- Scheduling
- Restaurant experience
- Calendar coordination
- Daily timekeeping
- Customer engagement and support
- Intake documentation
- Schedule organization
- Customer service and support
- Time management skills
References
- Guadalupe Tovar, HAMPTON, Gtoress23@gmail.com, 3105083566
- Heather Tamayo, HAMPTON, 3107101787
- Luis Herndadez, HAMPTON, 3234080100
Timeline
Scheduling Coordinator
Beach Cities Orthodontics
02.2024 - Current
Front Desk Agent
Hampton by Hilton
10.2021 - 02.2024
Front Desk Receptionist
Inter Mountain Hotel
08.2019 - 10.2021
Team Member
Ghirardelli
01.2017 - 08.2019
Sandwich Artist
Subway
10.2015 - 01.2017
Freight Team Member
Habitat Humanity
01.2012 - 06.2015
High School Diploma -
Los Angeles City College
Apex Academy -
Apex Academy