Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Robert Gracia

Weslaco,TX

Summary

Experienced Retail Sales Lead with 14 years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Off Premise Retail Sales Lead

Republic National Distribution
12.2010 - Current
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.

Production Material Handler

Munters
04.2007 - 09.2010
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Used hand-held scanners and physical logs to accurately track item movements.

Sales Representative

Frito Lay
05.2005 - 04.2007
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Limited Medical Radiologic Technologist

Valley Diagnostic Clinic
11.2000 - 05.2005
  • Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
  • Checked equipment each day and reported major malfunctions to supervisor for attention.
  • Documented patient data and histories and updated charts with current information.
  • Maintained examination rooms and restocked medical and radiologic supplies.
  • Assisted doctor during procedures, helping to run machinery and keep patients comfortable and still.
  • Developed and processed radiologic film to aid in diagnostics and patient monitoring with high-quality imagery.
  • Positioned patients for optimal comfort and set up effective sterile fields before procedures.
  • Managed admissions forms, patient instructions and consent documentation.
  • Performed radiographic imaging procedures according to established protocols.
  • Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
  • Instructed patients on proper positioning for imaging.

Education

No Degree - Radiologic Technology

Texas State Technical College - Harlingen
Harlingen, TX
07.2005

Certificate - X-ray Tech

Valley Grande Institute For Academic Studies
Weslaco, TX
06.2000

High School Diploma -

Mercedes High School
Mercedes, TX
05.1999

Skills

  • Product and Service Knowledge
  • Sales Expertise
  • Customer Loyalty
  • Store Presentation
  • Display Maintenance
  • Customer Service and Assistance
  • Solving Customer Concerns
  • Staff Scheduling
  • Customer Care
  • Follow-Up Calls
  • Plan Sales
  • Retail Knowledge
  • Merchandise Recommendations
  • Goal-Driven
  • Adaptable and Flexible

Certification

WSET Level 2 Wines & Spirits

Languages

Spanish
Limited Working

Timeline

Off Premise Retail Sales Lead

Republic National Distribution
12.2010 - Current

Production Material Handler

Munters
04.2007 - 09.2010

Sales Representative

Frito Lay
05.2005 - 04.2007

Limited Medical Radiologic Technologist

Valley Diagnostic Clinic
11.2000 - 05.2005

No Degree - Radiologic Technology

Texas State Technical College - Harlingen

Certificate - X-ray Tech

Valley Grande Institute For Academic Studies

High School Diploma -

Mercedes High School

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Robert Gracia