Summary
Overview
Work History
Education
Skills
References
Timeline
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Robert Graper

Robert Graper

Duluth,GA

Summary

IT Security and Compliance Specialist with over 20 years of experience working in IT enterprise environments. Focusing on information technology, risk management and compliance with emphasis on IT Security best practices. Hardworking, energetic , personable, and technical-minded individual with exceptional customer service, communications skills and ability to multi task distribution through group projects and motivation to accomplish mutually held goals.

Overview

15
15
years of professional experience

Work History

Account Manager \ Inside Sales

HD Supply
Marietta, GA
06.2023 - Current
  • Generate sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
  • Maintain up-to-date records of customer interactions in the CRM system.
  • Develop customized solutions for clients that meet their individual needs.
  • Work in conjunction with outside sales representative to maintain and grow product sales.
  • Collaborate with team members to determine strategic sales approaches.
  • Analyze data from market research studies to identify trends in customer preferences and behaviors.

Asset Protection Specialist

Target Corporation
Alpharetta, GA
10.2022 - 04.2023
  • Reviewed company policies regarding safety, Risk and asset protection processes.
  • Maintained accurate records of all incident reports, accident reports and criminal activity involving the store.
  • Collaborated with external organizations such as police departments or local authorities regarding security matters.
  • Identified potential security risks within the store environment and recommended appropriate corrective actions.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.

Logistics Manager

P3 Logistics
Alpharetta, GA
03.2019 - 08.2022
  • Ensured compliance with government regulations related to freight forwarding activities.
  • Drafted policies regarding storage, distribution, and transportation of products.
  • Created and enforced policies and procedures for entire logistics team.
  • Created reports to track shipment progress, delivery times, and costs associated with transport.
  • Investigated claims of damaged cargo or lost shipments in order to determine cause and remedy.
  • Negotiated freight in alignment with specifications and needs and monitored compliance with budgets.

(RF) Radio Frequency Compliance

Verizon
Alpharetta, GA
04.2017 - 02.2019
  • Ensured compliance with relevant regulations and laws governing vendor relationships.
  • Monitored changes in applicable laws and regulations that affect the organization's operations.
  • Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
  • Completed risk-based audits of key business processes to keep internal controls operating effectively.
  • Presented audit results to management teams, delivering information in non-technical terms for easy understanding.

Regulatory Compliance Analyst

Verizon
Alpharetta, GA
05.2011 - 04.2017
  • Assessed organizational risk posed by non-compliance with applicable laws, regulations and industry standards.
  • Managed wireless communication industry and government
    administrative procedures and requirements
  • Supported internal and external auditing teams conducting impartial compliance reviews.
  • Collaborated with stakeholders from various departments to develop effective strategies for meeting compliance objectives.
  • Coordinated with outside counsel when needed regarding litigation involving alleged violations of rules and regulations.

Tier 2 Technical Support Specialist

Verizon
Alpharetta, GA
04.2009 - 05.2011
  • Configured and troubleshot network components such as routers, switches, firewalls, and wireless access points.
  • Monitored server performance metrics, identified issues, and implemented corrective actions.
  • Performed software installation and configuration on Windows servers.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.

Education

Governence Risk And Compliance Master Course
08.2023

Thinkful -

Cybersecurity Certification
07.2023

Cisco Networking Academy

Albany Technical College - CCNA Prep
Albany, GA
2004

Bachelor of Science - Business Operations

DeVry University
Decatur, GA
02.1992

Skills

  • Project Management
  • Audit Coordination
  • Compliance Monitoring
  • Risk Assessment
  • Compliance Training
  • Auditing Experience
  • Cybersecurity Protocols
  • Internal Policy Implementation
  • Law and Statute Compliance
  • Problem-Solving

References

References available upon request.

Timeline

Account Manager \ Inside Sales

HD Supply
06.2023 - Current

Asset Protection Specialist

Target Corporation
10.2022 - 04.2023

Logistics Manager

P3 Logistics
03.2019 - 08.2022

(RF) Radio Frequency Compliance

Verizon
04.2017 - 02.2019

Regulatory Compliance Analyst

Verizon
05.2011 - 04.2017

Tier 2 Technical Support Specialist

Verizon
04.2009 - 05.2011

Governence Risk And Compliance Master Course

Thinkful -

Cybersecurity Certification

Cisco Networking Academy

Albany Technical College - CCNA Prep

Bachelor of Science - Business Operations

DeVry University

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Robert Graper