Robert Green
Titusville,FL
Summary
Knowledgeable Field Technician with strong background in field operations and technical troubleshooting. Proven ability to resolve complex issues and ensure optimal equipment performance. Demonstrated expertise in diagnostics and repair, combined with effective communication skills to support team collaboration and client satisfaction.
Overview
20
20
years of professional experience
Work History
Field Technician V
Charter Communnications
Vieira, Fl
06.2018 - Current
- Field tech V responsible for the service upkeep of TV, internet, and phone services in the residential, Small to Medium Business as well as some Enterprise Customers when needed.
- Job duties include troubleshooting existing services to find solution for repair as well as pulling new cabling to equipment when needed to get services repaired.
- Currently have over 8yrs experience in this field with 6yrs being in commercial/business side of the field.
- Diagnosed technical issues using industry-standard tools and troubleshooting techniques.
- Have taken and completed all required NCTI courses to be promoted to current level.
- Trained new technicians on installation procedures and customer service protocols.
- Leveraged technical knowledge and equipment operations experience to complete effective repairs
- Completed repairs, performed preventative maintenance.
- Implemented best practices for safety and efficiency during field operations.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
Maintenance Technician I
Charter Communnications
Viera, FL
04.2020 - 04.2021
- Worked in CATV maintenance, responsible for maintaining and up-keeping of cable system in all of Brevard County.
- Ability to read prints and use of multiple online tools to ensure proper services are being given to customers.
- Working with power supplies and different types of amplifiers.
- Use of volt multimeters and various other tools.
- Ability to core and splice cable.
- Limited fiber experience.
- Established some understanding of fiber prints and splicing.
- Utilized drawings, blueprints and schematics of the cable system to quickly and effectively troubleshoot problems in the area.
- Contributed to operational quality and efficiency by calibrating amplifiers and fixing any issues that were found.
Contractor
Charter Communnications
Titusville, FL
11.2016 - 06.2018
- Installed and maintained TV, internet and business class phone for small to medium businesses.
- Contractor for Charter Communications/Spectrum.
- Pulled coax cable and car5/6 for new installs as well as pre-wiring/installing hosted voice phone services.
- Logged inventory of materials used to maintain workplace access to supplies
Truck Driver Class
All My Sons Moving & Storage
Titusville, FL
02.2014 - 11.2016
- Hauled furniture all over the eastern half of the United States.
- Responsible for timely pickup and delivery.
- Established a healthy relationship with potential clients for All My Sons Moving & Storage with led to being responsible for hauling the Florida gators football equipment to all away games.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations
- Applied defensive driving and safety techniques to prevent accidents
- Maintained safe driving habits to protect property and general public on roadways
- Submitted reports on condition of truck at end of each trip
- Planned efficient routes and adjusted strategies based on current weather and traffic information
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands
- Inspected, serviced and maintained equipment on daily basis to achieve long-lasting performance
- Loaded, balanced and secured product to safely transport goods
Truck Driver Class
Davis Express
Starke, FL
09.2013 - 02.2014
- Hauled refrigerated foods to Publix grocery stores and Walmart distribution center as Well as Tyson and Purdue chicken facilities.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations
- Applied defensive driving and safety techniques to prevent accidents
- Maintained safe driving habits to protect property and general public on roadways
- Submitted reports on condition of truck at end of each trip
- Planned efficient routes and adjusted strategies based on current weather and traffic information
- Measured temperature of haul and refrigerated area of truck
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands
- Conducted daily DOT pre-trip inspections according to set checklist
- Completed efficient transfers at hubs and final destinations to keep routes on schedule
- Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control
Truck Driver Class
CCC Transportation
Cocoa, FL
03.2013 - 09.2013
- Hauled cement and fly ash to concrete companies.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations
- Applied defensive driving and safety techniques to prevent accidents
- Maintained safe driving habits to protect property and general public on roadways
- Submitted reports on condition of truck at end of each trip
- Planned efficient routes and adjusted strategies based on current weather and traffic information
- Conducted daily DOT pre-trip inspections according to set checklist
- Completed efficient transfers at hubs and final destinations to keep routes on schedule
- Delivered customer orders to homes and places of business within established time frames
Truck Driver Class
Winchester, VA
01.2011 - 01.2013
- Hauled ford motor company car parts to dealerships from local cross docks.
- Used pallet jack and forklift to load and unload products at distribution centers and route locations
- Applied defensive driving and safety techniques to prevent accidents
- Maintained safe driving habits to protect property and general public on roadways
- Submitted reports on condition of truck at end of each trip
- Fulfilled back haul orders and spotting trailers in loading yard
- Planned efficient routes and adjusted strategies based on current weather and traffic information
- Submitted daily mileage log with trip sheet, fuel, maintenance and delivery documentation
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands
- Conducted daily DOT pre-trip inspections according to set checklist
- Loaded, balanced and secured product to safely transport goods
- Completed efficient transfers at hubs and final destinations to keep routes on schedule
- Unloaded packages from trucks for delivery to customers, taking care to prevent damage to merchandise and goods
- Delivered customer orders to homes and places of business within established time frames
- Retained valid proof of insurance and registration in vehicle at all times
- Connected air hoses and electrical lines, installed and removed tire chains and manually cranked dolly wheels
- Conducting pre-inspections to keep trucks reliable and well-maintained
- Hooked and unhooked trailers from tractor and converter dollies
- Supported management by reporting truck abnormalities for corrective action
- Performed loading and offloading of trucks, utilizing pallet jacks and forklifts
Field Service Technician/Supervisor
Comcast
Winchester, VA
06.2006 - 01.2011
- Contractor for comcast cable installing and maintaining residential and small business TV internet and phone services.
- Responsible for troubleshooting cable system to determine what needed to be completed to fix customers issue and ensure limited to no future service interruptions.
- Ncti certified as triple play installer and troubleshooting technician.
- Provided detailed recommendations on service choices to enhance customer decision-making.
- Trained customers on equipment use after installation
- Provided on-site services, installed new systems and escalated customer complaints
- Troubleshot, repaired and maintained operational efficiencies in the cable system
- Completed all work reports promptly following field visits
- Minimized customer callbacks
- Monitored adherence to safety protocols in field environments to ensure a secure working atmosphere.
- Oversaw daily routing and equipment allocation for a team of 22 technicians, ensuring smooth operational processes. Managed customer escalations with a focus on timely resolution and satisfaction. Led efforts to address and resolve operational challenges as they arose.
Education
High school - Na
Warren County High School
Front Royal, VA05-2004
Skills
- Telecommunications expertise
- Troubleshooting
- Mechanical knowledge
- Security system
- Customer service
- Problem solving ability
- Safety awareness
- Preventive and Reparative Maintenance
- Mechanical Aptitude
- Organized nature
- Service-oriented mindset
- Safety and compliance
Additional Information
- about the industry. , Authorized to work in the US for any employer
Timeline
Maintenance Technician I
Charter Communnications
04.2020 - 04.2021
Field Technician V
Charter Communnications
06.2018 - Current
Contractor
Charter Communnications
11.2016 - 06.2018
Truck Driver Class
All My Sons Moving & Storage
02.2014 - 11.2016
Truck Driver Class
Davis Express
09.2013 - 02.2014
Truck Driver Class
CCC Transportation
03.2013 - 09.2013
Truck Driver Class
01.2011 - 01.2013
Field Service Technician/Supervisor
Comcast
06.2006 - 01.2011
High school - Na
Warren County High School