Robert Grider

• Conduct training and coaching for Audi dealership parts, service, and warranty employees. Utilized virtual training platforms, in-person instructor-led classes, and one-on-one coaching in dealerships.
• Collaborate with other Audi field personnel to ensure achievement of critical KPI's and yearly certification for dealership personnel.
• Drove implementation of customer-centric strategies contributing to improved customer satisfaction and retention.
• Evaluated opportunities and structured personal training plans for dealer employees aligning workforce capabilities with business needs.
• Fostered inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
• Built rapport with diverse groups of participants by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.

Audi Twin Cup

• SME for Audi Service/After Sales material, tasks and training.
• Coach and training developer for Audi Team USA.

• Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
• Provided information about service procedures and expected timelines.
• Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.

• Enthusiastically apply Audi Service Process to daily operations.
• Provide link between vehicle owners and After Sales teams in dealer.
• Organize and maintain loaner fleet for service team.
• Implemented new processes for Porters, helping with quality control and overall CSI scores.
• Precepted numerous new hires to dealership and brand standards.
• Looked to by dealer leadership to attend New Vehicle Launches and disseminate information to other dealer personnel.

Audi Awards and Achievements

• Magna Society Member multiple times over
  
• Audi USA Twin Cup Champion 2016
  
• Audi USA Twin Cup Finalist 2007 thru 2019
  
• Audi USA Twin Cup Top 10 finish - 2008 thru 2019
  
• Audi USA Team USA Member 2010, 2011 (3rd place at World Finals), 2015, 2016 (7th place at World Finals), 2017(2nd place at World Finals), 2018 (3rd Place at World Finals), 2019
  
• Dealer Winner of Kb Momentum multiple months
  Featured in Audi Top Service publication