Robert Griffin
Los Angeles,CA
Summary
Accomplished Owner/Operator at Mandalorian Transport and Logistics LLC, adept in operations management and relationship building, significantly increased customer satisfaction through strategic planning and efficient logistics. At Align Technology, excelled in sales negotiation, fostering key relationships, and driving revenue growth. Demonstrates a strong work ethic and operational reporting acumen, ensuring compliance and enhancing business operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Owner/Operator
Mandalorian Transport and Logistics LLC
01.2024 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Developed long-term strategic goals for the business based on market trends analysis.
Dental Territory Manager
Align Technology
01.2022 - 01.2023
- Managed over Number accounts within Location territory.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective
- Negotiated contracts skillfully, securing long-term agreements with clients that contributed significantly to revenue growth.
- Conducted comprehensive market analysis to identify potential business opportunities, leading to a more focused sales approach.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Planned and conducted weekly sales meetings to keep sales representatives up-to-date on new products and strategies.
- Utilized advanced data analytics tools for accurate forecasting of future sales trends within the assigned region, enabling proactive adjustments as needed.
- Managed accounts to retain existing relationships and grow share of business.
Education
Bachelor Of Applied Science - Criminal Justice
Southern University And A & M College
Baton Rouge, LA05.2004
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Sales negotiation
- Operations Oversight
- Personnel Management
- Strategic Planning
- Relationship Management
- Financial Analysis
- Operational Reporting
- DOT Compliance
- Strong Work Ethic
- Dependable and reliable
- Safe Driving Practices
- Accurate record keeping
- Vehicle inspections
- Hazardous Materials Handling
- Load security
- Safe Driving
- Order picking and processing
- Transportation safety
- Route Planning
- Logistics Planning
- Lift up to Number pounds
- Cargo Handling
- Delivery Scheduling
- Route Management
- Inclement weather driving
- Class A Commercial Driver's License
Accomplishments
Firefighter/EMT
Orange County Fire Department, Orlando, Florida
January 2006 – January 20
Certification
Driver's License
CPR Certification
TWIC Card
HIPAA
Languages
English
Full Professional
Timeline
Owner/Operator
Mandalorian Transport and Logistics LLC
01.2024 - Current
Dental Territory Manager
Align Technology
01.2022 - 01.2023
Bachelor Of Applied Science - Criminal Justice
Southern University And A & M College
Driver's License
CPR Certification
TWIC Card
HIPAA
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