Robert Grinstead
Fort Worth,Tx
Summary
Look for a great company where I can grow as an individual, as well as grow with the company. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
3
3
years of professional experience
Work History
General Manager
Intermountain Managment Aloft Waco Downtown
900 S 11 St. Waco Tx 76076
04.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
assistant general manager
imm
04.2022 - 04.2023
- I recruit, train, and evaluate all new hires for all departments
- Plan assign and deligate all daily work
- Strive to improve guest scores, address complaints concerns, give praise
- Assist with the development and coaching of associates
- Assist GM and department heads as needed
- Process AR payments, process invoices
- Assist with the PIP of associates when needed.
front desk associate
imm
02.2021 - 04.2022
- Assist with checking in and out of guest
- Stock market, coffee and water bar
- Was training to work AM, PM, and NA shifts
- Was asked to be trained up to train front desk associates
- Learned housekeeping department
- Became interim Executive housekeeper
- Implemented new cleaning practices
- Made sure all guest interactions were positive and if guest needed anything from any department I was happy to assist.
Education
diploma - diploma
spring high School
01.2005
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Time Management
- Training and coaching
Skills Abilities
In the past I have managed up to 35 individuals and up to 3 properties at once. I pride myself on finding the correct way to communicate with an associate or colleague., In my past sales I have soared above my quota in additional helped impliment new sales techniques to assist in product placement, Working at an airport property has helped me vastly with communication. It has gotten me very comfortable trying all avenues to attempt to communication with a guest. Such things as writing things down, slowing dowm my speak and using google translate, As the Assist General Manager of my property, I am the front line from management to employees. I feel that it is my best interest as has worked for me to lead by example. I am a firm believer in setting the example
Timeline
General Manager
Intermountain Managment Aloft Waco Downtown
04.2023 - Current
assistant general manager
imm
04.2022 - 04.2023
front desk associate
imm
02.2021 - 04.2022
diploma - diploma
spring high School