Robert Guttry
Longview,TX
Summary
Hardworking college graduate skilled in team management and relations, customer management and relations, heavy equipment and power tool operation, mechanical diagnosis, repair, and assembly, physical and digital organization management, and acute problem solving. Quality interpersonal communication skills. Punctual, reliable, and dedicated to working in a team-based environment.
Overview
5
5
years of professional experience
Work History
Loader, Customer Service Rep, Maintenance & Repair
Lakeport Ace Hardware
02.2023 - Current
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Collaborated with team members to maintain efficient workflow.
- Followed all safety and security protocols to minimize risk of injury.
- Checked accuracy of product packaging and labeling, rectifying any issues.
- Operated power jacks and forklifts to maneuver products onto load trailers and trucks.
- Assisted in organizing and stocking products in store to support colleagues.
- Operated scanning equipment to track orders and shipments.
- Assisted in training new employees to increase team productivity and meet daily targets.
- Monitored product for quality assurance, raising any issues with managers.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Developed and maintained relationships with customers and vendors to secure repeat orders.
- Resolved customer complaints quickly and professionally to provide quality customer service.
- Participated in regular inventory audits to manage stock levels.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained store machines.
- Interacted professionally and regularly with customers, operators, supervisors and other personnel and enhanced business success.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
General Assistant & Maintenance
Dr. Robert B. Guttry DDS
08.2021 - 03.2022
- Greeted and seated patients in a professional and timely, yet friendly manner
- Took patient blood pressure prior to examinations or procedures
- Cleaned and sterilized operatories and instruments after every patient
- Implemented new organizational strategies for high volume equipment and instruments
- Maintained an overall clean and organized environment
- Performed basic maintenance requests including plumbing, painting, operatory equipment repair, lighting and electrical repair, and exterior aesthetic improvements.
Service Advisor Assistant
Orr Nissan Bossier
06.2019 - 08.2019
- Greeted all customers professionally on arrival and discussed service requests to determine additional maintenance needs based on vehicle's current state
- Worked with clients to identify their specific issues' potential support options
- Responded to customer complaints immediately by investigating and resolving reported matters
- Provided price quotes and labor/parts detail including itemized list of each charge for services to be provided
- Communicated with service department to provide detailed information to technicians and aid in diagnoses of vehicle problems
- Applied consultative selling techniques to develop an ongoing maintenance program, keeping vehicles operating optimally and profits high.
Volunteer
Rocks Creek Hunting Club Wild Life Conservation
08.2021 - 10.2021
- Planned, designed, and constructed observation blinds to study, document, and observe wildlife on club land for population records and promotion of wildlife interest and conservation in local community.
Volunteer
Boy Scouts of America Norwela Council
02.2021 - 04.2021
- Documented volunteer time and visit activity accurately, promptly, and objectively
- Assisted with planning, coordination, and logistics of community impact events
- Established schedules and program plans to provide scouting services to local community
- Created informational brochures, flyers, and other communications to effectively highlight available events.
Education
Bachelor of Science - Biology
Centenary College of Louisiana
Shreveport, LA05.2021
Skills
- Leadership
- Problem-solving
- Creative Thinking
- Analytical Thinking
- Organization
- Planning
- Team Management
- Verbal Communication
- Customer/Patient Relationship Management
- Hand-eye Coordination
- Equipment Maintenance
- Safety Conscious
- Forklift Operation
Accomplishments
Centenary College of Louisiana Dean's List, 1
Dates
08/01/17, 05/01/21
Organizations
Beta Beta Beta Honor Society
Awards
Jackson Scholarship for Excellence Awarded, Centenary College of Louisiana Centenary Legacy Scholarship, Centenary College of Louisiana
Timeline
Loader, Customer Service Rep, Maintenance & Repair
Lakeport Ace Hardware
02.2023 - Current
General Assistant & Maintenance
Dr. Robert B. Guttry DDS
08.2021 - 03.2022
Volunteer
Rocks Creek Hunting Club Wild Life Conservation
08.2021 - 10.2021
Volunteer
Boy Scouts of America Norwela Council
02.2021 - 04.2021
Service Advisor Assistant
Orr Nissan Bossier
06.2019 - 08.2019
Bachelor of Science - Biology
Centenary College of Louisiana
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