Robert Hansen
Glendale Heights,IL
Summary
Customer focused individual who thrives in a fast-paced environment seeking an opportunity to utilize leadership, customer relations and business skills in a sales or service environment.
Overview
30
30
years of professional experience
Work History
Store Manager
Ace Hardware
Bloomingdale, IL
09.2022 - 04.2026
- Directed daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored staff on product knowledge and customer service techniques.
- Implemented inventory management systems to enhance stock accuracy and reduce shrinkage.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
Sales Associate
ACE Hardware
Lombard, IL
09.2021 - 09.2022
- Provided exceptional customer service, assisting with product selection and inquiries.
- Managed inventory levels, ensuring stock availability and timely replenishment.
- Trained new sales associates on store policies and procedures, enhancing team performance.
- Developed product displays that improved visibility and encouraged customer engagement.
Food Preparation (temporary)
Mariano’s
Wheaton, IL
08.2017 - 02.2021
- Temporary position while deciding on next career challenge.
- Serve customers at the meat counter and assist in production of store made products.
Inside Sales / Customer Service Manager
QMI Security Solutions
Itasca, IL
06.2001 - 11.2016
- Develop new processes for employee evaluation which resulted in marked performance improvements.
- Worked directly with customers and owners to achieve company objectives.
- Responsible for hiring personnel for the inside sales department.
- Submitted payroll on a weekly basis.
- Oversaw client accounts to ensure they were running smoothly and efficiently.
- Resolved customer complaints to a satisfactory conclusion.
- Manufacturer of security rolling shutters.
Assistant Department Manager
The Sports Authority
Bloomingdale, IL
02.1999 - 05.2001
- Welcomed customers into the store and helped them locate items.
- Educated customers about the brand to incite excitement about company’s mission and values.
- Resolved customer complaints in a professional manner while prioritizing customer satisfaction.
- Followed merchandising guidelines to present visually appealing displays.
- Mentored new sales associates to contribute to the store’s positive culture.
- Communicated clear expectations and goals to each team member.
- Worked with management to implement proper division of responsibilities.
Retail Sales Assistant
The Home Depot
Downer’s Grove, IL
03.1996 - 04.1999
Education
High School - undefined
Addison Trail High School
Addison, ILSkills
- Customer focused
- Technical aptitude
- Superior organization skills
- People oriented
- Strong communication skills
- Training and development
- Sales experience
- Management Skills
- Detail oriented
Timeline
Store Manager
Ace Hardware
09.2022 - 04.2026
Sales Associate
ACE Hardware
09.2021 - 09.2022
Food Preparation (temporary)
Mariano’s
08.2017 - 02.2021
Inside Sales / Customer Service Manager
QMI Security Solutions
06.2001 - 11.2016
Assistant Department Manager
The Sports Authority
02.1999 - 05.2001
Retail Sales Assistant
The Home Depot
03.1996 - 04.1999
High School - undefined
Addison Trail High School