Robert Hanson
Pueblo West,CO
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
8
8
years of professional experience
Work History
Director of Operations
PEAK Elevator LLC
Colorado Springs, CO
07.2020 - 09.2024
- Directed the operations and logistics of a multi-million dollar business.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Coordinated activities between different departments to ensure successful completion of projects.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Identified areas where process improvements could be made resulting in increased productivity.
- Ensured compliance with applicable laws, regulations, industry standards.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Worked with management team to develop operational goals aligned with business strategy.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
Branch Manager
PEAK Elevator LLC
Colorado Springs, CO
07.2016 - 07.2020
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Established strong working relationships with external partners such as vendors and suppliers.
- Created reports summarizing operational performance metrics for senior management review.
- Assisted other branches when needed during peak periods or special projects.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Education
Elevator Mechanics License - Elevator Mechanic
National Association of Elevator Contractors
Colorado Springs, CO07-2020
High School Diploma -
Stevensville High School
Stevensville, MT06-1999
Skills
- Strategic planning and execution
- Process Improvement
- Strategic Planning
- Risk Mitigation
- Capital Spending
- Leadership training
- Resource Allocation
- Performance Analysis
- Quality Assurance
- Cost Control
- Workforce Planning
- Operational Efficiency
- Contract Administration
Timeline
Director of Operations
PEAK Elevator LLC
07.2020 - 09.2024
Branch Manager
PEAK Elevator LLC
07.2016 - 07.2020
Elevator Mechanics License - Elevator Mechanic
National Association of Elevator Contractors
High School Diploma -
Stevensville High School
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