Robert Hardee
San Antonio,TX
Summary
Accomplished Operations Supervisor with a proven track record at Hill Country Electric/Wesco, enhancing operational efficiency and slashing labor costs through strategic optimizations. Skilled in Operations Management and Motivational Leadership, adept at driving team productivity and boosting customer satisfaction. Expert in logistics oversight and fostering employee development, consistently delivering results beyond expectations.
Overview
5
5
years of professional experience
Work History
Operations Supervisor
Hill Country Electric/Wesco
2019.06 - Current
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Analyzed department metrics and performance and reported findings to management.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Negotiated with distributors to find quality products and best prices.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Interceded between employees during arguments and diffused tense situations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
NA - Criminal Justice
West Liberty University
West Liberty, WVYes - General Studies
Wellston High School
Wellston, OH08.1990
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Team Training
- Safety oversight
- Employee Development
- Warehouse Operations
- Logistics Oversight
- Inventory Coordination
- Management
- Compliance Management
- Quality Assurance
- Logistics expertise
- Cycle counting
- Logistics Coordination
- Delegation
- Scheduling Coordination
- Logistics Management
- Team Leadership
- Multitasking and Organization
- Employee Supervision
- Decision-Making
- Customer Service
- Microsoft Office
- Relationship Building
- Staff Training
- Inventory Management
- Scheduling
- Handling Complaints
- Motivational Leadership
Timeline
Operations Supervisor
Hill Country Electric/Wesco
2019.06 - Current
NA - Criminal Justice
West Liberty University
Yes - General Studies
Wellston High School
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