Bob Hater
Cincinnati,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
HVAC Service Manager
Titan Mechanical Solutions
05.2024 - 09.2024
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
Account Executive
Titan Mechanical Solutions
07.2020 - 04.2024
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Presented professional image consistent with company's brand values.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed, maintained and utilized diverse client base.
General Manager
Riverside BBQ and Drive Thru
11.2018 - 03.2020
- Managed budget implementations, employee reviews, training and schedules
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Associate of Applied Business - Hospitality Administration And Management
Cincinnati State Technical And Community College
Cincinnati, OH06.2011
Skills
- Account Management
- Business Development
- Customer Service
- Contract Negotiation
- Relationship building and management
Timeline
HVAC Service Manager
Titan Mechanical Solutions
05.2024 - 09.2024
Account Executive
Titan Mechanical Solutions
07.2020 - 04.2024
General Manager
Riverside BBQ and Drive Thru
11.2018 - 03.2020
Associate of Applied Business - Hospitality Administration And Management
Cincinnati State Technical And Community College
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