KELLY KLANDER
Hudson,USA
Summary
Operations and Regional Leadership Executive with 30 years of experience in driving growth, efficiency, and high-performing teams. Proven track record in managing large-scale service organizations, multi-unit teams, and customer-focused operations across HVAC, hospitality, and public safety sectors. Expertise in leading over 200 employees, managing multi-million-dollar P&L accounts, and fostering performance-driven cultures centered on accountability, safety, and customer satisfaction. Renowned for delivering measurable business results by scaling operations, streamlining processes, and enhancing service delivery while developing future leaders and consistently achieving revenue and efficiency targets.
Overview
34
34
years of professional experience
1
1
Certification
Work History
HVAC Service Manager
Bonfe Plumbing, Heating, Cooling, Electrical, Sewer
11.2021 - 04.2025
- Directed daily operations of a $20M residential HVAC division serving thousands of customers annually.
- Led a team of 12 technicians, implementing performance programs that boosted efficiency and reduced callbacks.
- Elevated customer satisfaction scores by 15% in 18 months through Nexstar Service System.
- Partnered across departments to reduce project delays by 20% and strengthen client outcomes.
Relocation Sales Manager
ADT / Safe Haven
08.2020 - 11.2021
- Ranked in top 10% nationwide for new customer acquisition.
- Consistently exceeded sales targets, driving recurring revenue growth through home security system sales.
Senior General Manager
Grandma’s Restaurant Company
02.2000 - 06.2020
- Managed multi-million-dollar operations and a team of 75+ employees across multiple locations.
- Achieved 20 consecutive years of profitability with 4% YoY sales growth.
- Built a strong leadership pipeline—promoted 20+ team members into management roles.
- Awarded Small Business of the Year (2019) – Laurentian Chamber of Commerce.
- Launched community initiatives raising thousands annually for local causes.
Operations Supervisor
Target Corporation
01.1999 - 01.2000
- Supervised 20+ employees, overseeing logistics, inventory, and distribution.
- Reduced inventory errors by 15% with new tracking and workflow processes.
Regional / Store Manager
McDonald’s Corporation
01.1991 - 01.1999
- Directed operations for multiple high-volume restaurants with 200+ employees region-wide.
- Increased sales by 10% YoY, optimized scheduling, and improved store profitability.
- Store Manager of the Year (1997 + 1998) and Outstanding Store Award recipient three consecutive years.
- Trained and developed 20+ future managers, many of whom advanced into regional leadership.
Education
Graduate - McDonald’s Corporate Training
Hamburger University
01.1996
AA - Business Management
Mesabi Range College
Virginia, MN01.1994
High School Diploma - undefined
Eveleth-Gilbert Senior High School
Eveleth, MN01.1993
Skills
- Multi-unit management
- P&L Management & Revenue Growth
- Efficiency improvement
- Comprehensive business planning
- Talent Development & Succession Planning
- Client relationship management
- Safety, Compliance & Risk Management
- Community Leadership & Public Service
Affiliations
- Firefighter – Hudson, WI Fire Department (2020–Present)
- Captain – Eveleth Fire Department (2014–2020)
- Expertise in incident command, hazmat, rescue operations, and fire suppression.
- President – Lions Club (12 years) | Helen Keller Sight Award & Melvin Jones Fellowship Recipient
- Board Member – Laurentian Chamber of Commerce
- President – Eveleth Fire Department Relief Association
- Minnesota Tourism Ambassador – Mesabi Iron Range
Certification
- ServSafe Certified – Current since 1996
- Nexstar Service System Certified
Timeline
HVAC Service Manager
Bonfe Plumbing, Heating, Cooling, Electrical, Sewer
11.2021 - 04.2025
Relocation Sales Manager
ADT / Safe Haven
08.2020 - 11.2021
Senior General Manager
Grandma’s Restaurant Company
02.2000 - 06.2020
Operations Supervisor
Target Corporation
01.1999 - 01.2000
Regional / Store Manager
McDonald’s Corporation
01.1991 - 01.1999
AA - Business Management
Mesabi Range College
High School Diploma - undefined
Eveleth-Gilbert Senior High School
Graduate - McDonald’s Corporate Training
Hamburger University
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