Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Hath

Chandler,AZ

Summary

Accomplished and client-focused Cruise Travel Advisor with 19+ years of experience delivering personalized cruise itineraries and managing a portfolio of 400+ clients annually. Consistently recognized for exceeding sales targets and earning top performance awards with major cruise lines, including Holland America and Princess Cruises. Adept at cultivating long-term client relationships, resolving complex service challenges, and ensuring seamless vacation experiences from booking to post-travel follow-up. Skilled in coordinating complete travel packages — including hotel accommodations, transportation, and pre-/post-cruise arrangements — to provide end-to-end service. Passionate about accessible and inclusive travel, tailoring accommodations to meet diverse client needs. Recently completed a Sabre GDS refresher course (2025), reinforcing up-to-date proficiency with industry-standard reservation systems and digital tools. A proven problem solver, trusted consultant, and dedicated leader committed to creating memorable journeys while upholding company standards and policies.

Overview

24
24
years of professional experience

Work History

Consultant / Medical Leave of Absence

04.2020 - Current
  • Remained current with travel trends via social media engagement and industry research.
  • Provided consulting support for friends and family, assisting in trip planning.
  • Gained knowledge of accommodations to better serve clients with inclusive travel needs.

Cruise Travel Advisor

International Cruise and Excursion Inc.
11.2001 - 03.2020
  • Supported incoming calls, identifying client preferences including destination, hobbies, party size, and special requests.
  • Consistently met and exceeded sales goals; earned Highest Sales Awards for Holland America and Princess Cruises.
  • Specialized in customer service retention, building long-term loyalty, and repeat bookings.
  • Assisted members in planning cruise vacations using membership certificates or points.
  • Resolved escalated customer issues with professionalism and empathy.
  • Completed online training offered by multiple cruise lines.
  • Extensive experience with major cruise lines and tour operators.

Education

Sabre GDS Refresher Course -

The Travel Institute
12-2025

Princess Cruise Line Commodore Status - undefined

01.2007

Graduate Certificate -

Travel School
Ann Arbor, Michigan
01.2000

Skills

  • Cruise Line Expertise: Holland America, Princess, Royal Caribbean, Carnival, Viking, Oceania, Regent Seven Seas, Seabourn, Cunard, Crystal, Uniworld, AMA Waterways, Globus & Collette Tour Companies
  • Sales & Client Management: Consistently exceeded sales goals; managed 400 clients annually; award-winning performance
  • Customer Service Excellence: Strong retention strategies, conflict resolution, and personalized vacation planning
  • Technical Proficiency: Sabre GDS (refresher course completed 2025), reservation systems, digital tools, social media engagement
  • Accessibility & Inclusivity: Knowledgeable in accommodations for diverse client needs, ensuring inclusive travel experiences
  • Communication & Leadership: Skilled in building trust, guiding first-time cruisers, and mentoring peers
  • Problem Resolution & Troubleshooting – adept at resolving escalated client concerns and finding win–win solutions

Timeline

Consultant / Medical Leave of Absence

04.2020 - Current

Cruise Travel Advisor

International Cruise and Excursion Inc.
11.2001 - 03.2020

Princess Cruise Line Commodore Status - undefined

Sabre GDS Refresher Course -

The Travel Institute

Graduate Certificate -

Travel School
Robert Hath