Robert Healey

• Managed health information systems for efficient data retrieval and storage.
• Collaborated with healthcare teams to ensure accurate patient record management.
• Analyzed health data to support compliance with regulatory standards.
• Reviewed medical records for accuracy and completeness, supporting compliance with legal and accreditation standards.
• Performed audits on medical records to identify discrepancies or errors in documentation.
• Assisted in auditing processes to identify areas for operational improvement and ensure accuracy.
• Trained staff on best practices for information handling and security protocols.
• Coordinated training activities for new employees on proper handling of protected health information.
• Facilitated document import into electronic health records using a variety of applications and workflows, executed scanning and indexing and organized patient records for quick reference.
• Coordinated with external partners to facilitate data exchange securely.
• Created detailed reports on patient care activities to support decision-making for clinicians and administrators.

Managed patient health information, ensuring compliance with regulations to support quality care.

• Collaborated with healthcare providers to enhance data exchange and accuracy, improving patient outcomes.
• Reviewed medical records for completeness, ensuring adherence to standards and supporting regulatory compliance.
• Maintained confidentiality of sensitive patient information at all times.
• Interacted with patients at hospital reception to provide assistance and information.
• Completed training on handling legal documents, patient rights, and compliance audits.

• Initiated prior authorization cases to facilitate timely patient care
• Monitored the status of prior authorization requests to provide timely updates to patients and healthcare providers.
• Handled inbound calls for the doctor's office, addressing patient inquiries and scheduling appointments.
• Delivered quality customer service by achieving first call resolutions
• Collaborated with team and supervisor to resolve issues efficiently
• Troubleshooting computer issues

• Collaborated with customers and small business owners to identify tailored solutions for their business needs.
• Handled inbound calls from small business owners to address inquiries and provide assistance.
• Drafted and sent emails to engage potential customers and promote services.
• Working with management and other agents for training purposes.

• Promoted to lead of metering department, overseeing special classes of mail, including legal documents.
• Operated motorized pallet jacks to move pallets of mail, stacked trays, metered mail, shrink wrapped packages, and loaded pallets onto USPS trucks.
• Assumed additional responsibilities to support team operations.
• Monitoring workloads across various departments.
• Collaborating with department leads and managers to appropriately shift employees and workloads
• Monitoring promise to deliver metrics and communicating daily risks to leaders
• Working with excel to deliver nightly and weekly reports
• Coordinated with FedEx and UPS to deliver accurate logistical reports to clients.
• Creating couriers for any same day needs for clients

• Billed and boxed prescriptions, creating shipping labels using FedEx and UPS, ensuring timely delivery to patients.
• Working with patients to process order changes
• Promoted to team lead after demonstrating leadership skills.
• Monitoring workloads across various operational teams
• Collaborating with department leads to appropriately shift employees and workloads
• Monitored promise to deliver metrics, communicated daily risks to leaders, and facilitated proactive solutions.
• Participated in monthly inventory procedures, including counting medications on hand, logging levels in inventory database, and investigating count discrepancies.
• Investigating and correcting any count discrepancies
• Preparing hourly workload and daily recap reports in Microsoft Excel
• Collaborating with management to determine the best course of action for escalated issues
• Assisted the shipping and other departments during understaffing.