Robert Heers
Fort Myers
Summary
Highly-motivated employee and seasoned business owner with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Owner/Operator
Advantage Window Films LLC
Bonita Springs
10.2013 - Current
- Managed daily operations of window film installation and sales including staff, sales, inventory and accounting.
- Trained and supervised installation teams on best practices and safety standards.
- Developed customer relationships to ensure satisfaction and repeat business.
- Coordinated marketing efforts to promote brand awareness in the local market.
- Implemented quality control measures to ensure product standards were met.
- Resolved customer inquiries and issues promptly and professionally.
- Conducted market research to identify trends and opportunities for growth.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Set pricing structures according to market analytics and emerging trends.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Organized events such as trade shows or conferences in order to promote brand awareness.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Produce Clerk
Publix Super Market, summerlin crossing
Fort Myers
06.2008 - 10.2013
- Organized produce displays to enhance product visibility and appeal.
- Monitored inventory levels to ensure freshness and quality of products.
- Assisted customers with selecting fresh fruits and vegetables for their needs.
- Handled deliveries by inspecting and sorting incoming produce shipments.
- Operated pallet jacks to move materials efficiently.
- Documented discrepancies and communicated issues to relevant departments.
- Assisted with inventory audits to ensure stock integrity and accuracy.
- Received and verified incoming shipments for accuracy of items, quantities, and condition.
- Cleaned and organized work areas, equipment, and storage facilities as needed.
- Assisted in unloading trucks and stocking shelves with received merchandise.
Delivery Driver
Dominos Pizza Inc.
Fort Myers
07.2005 - 10.2013
- Delivered pizzas promptly to customers in designated areas.
- Maintained vehicle cleanliness and ensured safe driving practices.
- Managed cash transactions accurately during customer interactions.
- Communicated effectively with team members during busy shifts.
- Assisted in the preparation of orders for delivery efficiency.
- Handled customer inquiries and resolved issues professionally.
- Followed health and safety regulations during food handling processes.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Ensured accurate completion of all paperwork associated with deliveries.
- Part time second job for much of the time employed
Assistant Manager
Walgreens
Bonita Springs
11.2004 - 04.2008
- Assisted in training new team members on store operations and customer service.
- Managed inventory levels to ensure product availability and reduce stockouts.
- Coordinated daily schedules for staff to optimize coverage during peak hours.
- Monitored cash register operations for accuracy during shift changes.
- Implemented promotional displays to enhance product visibility and sales potential.
- Conducted regular store audits to ensure compliance with company policies.
- Supported management in executing loss prevention strategies to minimize shrinkage.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
General Manager
Wendys International
Bluffton
05.2002 - 10.2004
- Trained and supervised staff to maintain high service standards.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Implemented inventory control procedures to minimize waste and loss.
- Conducted regular performance evaluations for team members.
- Ensured compliance with health and safety regulations consistently, traveled to other stores in district to supervise safety operations.
- Developed schedules to optimize labor resources during peak hours.
- Resolved customer complaints effectively to enhance satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
Associate of Arts - English Education
Edison Community College
Fort Myers, FL06-1991
Bachelor of Arts - English Education
University of South Florida, Fort Myers Campus
Fort Myers, FLBachelor of Arts - English Education
Southeastern University
Lakeland, FLSkills
- Inventory management
- Customer relationship management
- Employee training
- Brand promotion
- Operational oversight
- Safety compliance
- Staffing
- Payroll processing
- Customer service
- Accurate record keeping
- Attention to detail
- Verbal and written communication
- Quality control
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Owner/Operator
Advantage Window Films LLC
10.2013 - Current
Produce Clerk
Publix Super Market, summerlin crossing
06.2008 - 10.2013
Delivery Driver
Dominos Pizza Inc.
07.2005 - 10.2013
Assistant Manager
Walgreens
11.2004 - 04.2008
General Manager
Wendys International
05.2002 - 10.2004
Associate of Arts - English Education
Edison Community College
Bachelor of Arts - English Education
University of South Florida, Fort Myers Campus
Bachelor of Arts - English Education
Southeastern University