Robert Heimberg
Chattanooga,TN
Summary
Dynamic Senior Systems Engineer with a proven track record at Estes Group, excelling in complex project delivery and infrastructure management. Expert in cloud services and virtualization technologies. Enhancing system performance through root-cause analysis and innovative solutions, while fostering team growth and collaboration. Committed to driving efficiency and reliability in IT environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Systems Engineer
Estes Group
05.2024 - Current
- Led successful system upgrades by creating detailed implementation plans and coordinating resources effectively.
- Collaborated with clients to determine need and devise appropriate software and hardware solutions.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Enhanced security measures by designing and deploying effective firewall configurations.
- Optimized system performance by identifying and resolving complex technical issues.
- Implemented robust network infrastructure for improved connectivity and reliability.
- Developed comprehensive disaster recovery plans to minimize downtime in the event of a crisis.
- Conducted thorough audits of system architecture, identifying areas for improvement and implementing corrective actions.
- Mentored junior engineers in advanced concepts, fostering professional development within the team.
- Performed root cause analysis to provide resolutions for production issues.
IT Systems Engineer
Fencing Suppy Group
02.2022 - 05.2024
- Standing up greenfield sites with networking, domain services, wireless and VOIP services.
- Acted as primary IT representative when acquiring new acquisitions, performed site surveys as needed.
- Performed administrative functions in the Accumatica ERP system.
- Performed installation and administrative functions in the RingCentral voice system.
- Acted as the primary technical support contact for the Capitol Wholesale Op-co.
- Was part of the implementation team for converting different accounting and ERP systems to the Infor system.
- Maintained and installed Cisco network solutions to the op-co’s that we acquired.
- Traveled to remote sites as necessary to bring them up to current specifications.
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Completed software updates and assessed security patches for optimized computer use.
Senior Systems Engineer /System Network Administrator
Environmental Solutions Group
02.2019 - 02.2022
- Lead Windows administrator for 5 different sites over 3 states and 800 users.
- Mentored junior engineers in Windows and VMware operating systems.
- Converted existing infrastructure to cloud based platforms.
- Architecture VMware vSphere 5 and 6 environments based on customer specifications and adhering to best practices on designing.
- Lead Veaam administrator.
- Administered, maintained and updated various network operating systems, including Windows server 2019, 2016, 2012 and 2003.
- Maintain VMware systems ensuring all systems are properly named, properly labeled, properly patched, are part the production domain, and are in proper working order.
- Collaborated with cross-functional teams to deliver innovative solutions for business needs.
- Delivered high-quality documentation to support project requirements, enabling smooth hand-off to stakeholders.
- Championed process improvement initiatives, resulting in streamlined workflows and enhanced productivity levels.
- Designed custom software applications tailored to specific client needs, boosting user satisfaction rates significantly.
- Created manuals and taught training sessions to educate co-workers on new systems.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Performed and adhered to change management requirements.
- Reduced system downtime through proactive monitoring, troubleshooting, and maintenance of servers and network equipment.
- Managed the installation of new server racks with proper cable management techniques ensuring a clean, organized environment conducive to optimal performance.
- Ensured business continuity by implementing reliable backup strategies that included both on-site storage solutions and cloud-based services.
- Designed and evaluated WAN and LAN connectivity technologies.
Solutions Architect
InfoSystems
01.2018 - 02.2019
- Developed comprehensive documentation for technical specifications, project plans, and user guides, streamlining communication across teams.
- Evaluated emerging technologies to stay current on industry trends, making informed decisions for technology adoption.
- Collaborated with development teams to design scalable and efficient applications tailored to client requirements.
- Analyzed VMware solutions proposed to meet diverse business requirements.
- Broke down technical ideas and issues into non-technical terms for business executives.
- Worked with developers and engineers to realize technological solutions.
- Delivered highly-available systems utilizing load balancing techniques, allowing for seamless scalability during peak usage periods.
- Provided support during customer implementations and applied industry best practices.
- Managed and delivered advanced customization and configuration for VMware solutions.
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Worked with clients post-implementation on user testing, debugging, support and maintenance.
- Conducted research to evaluate systems design and process efficiency.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
Education
Bachelor of Science - Computer Science
Georgia Institute of Technology
Atlanta, GASkills
- Root-cause analysis
- Cloud services
- Process documentation
- Project management
- Virtualization technologies
- Infrastructure management
- Troubleshooting
- Windows server administration
- Complex project delivery
- Capacity planning
- Design and implementation
- Expert problem solving
- System architecture design
Certification
VMware Certified Professional – Data Center Virtualization 5/6
Veeam Backup & Replication
IBM X Systems
VERITAS Netbackup 6.0
Cisco Certified Network Associate (expired)
Timeline
Senior Systems Engineer
Estes Group
05.2024 - Current
IT Systems Engineer
Fencing Suppy Group
02.2022 - 05.2024
Senior Systems Engineer /System Network Administrator
Environmental Solutions Group
02.2019 - 02.2022
Solutions Architect
InfoSystems
01.2018 - 02.2019
Bachelor of Science - Computer Science
Georgia Institute of Technology
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