Summary
Overview
Work History
Education
Skills
Timeline
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Robert Hessel

East Aurora,NY

Summary

Results-focused [Job Title] dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Talented professional with keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features .Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills. Hardworking Cosmetologist bringing 40+ years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations.

Overview

36
36
years of professional experience

Work History

Cosmetologist

Self-employeed
01.1994 - Current
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.

Design Force Coordinator

Rusk Inc.
01.1988 - 01.1993
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Coached employees through day-to-day work and complex problems.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
  • Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Education

Associate of Arts - Cosmetology

Doyle Beauty School
Buffalo, NY
01.1982

Skills

  • Social skills
  • Friendly Communication
  • Active Listening
  • Licensed Cosmetologist
  • Hair Styling
  • Product Knowledge
  • Sales expertise
  • Product Sales

Timeline

Cosmetologist

Self-employeed
01.1994 - Current

Design Force Coordinator

Rusk Inc.
01.1988 - 01.1993

Associate of Arts - Cosmetology

Doyle Beauty School

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Robert Hessel