ROBERT HIGGINS
Eastvale,CA
Summary
Strategic operations leader with nearly 20 years of experience in manufacturing, fitness, field services, and commercial construction. Expertise in scaling operations, managing multi-site teams, and overseeing P&L performance. Focused on building high-performing teams, enhancing productivity, and implementing systems that drive revenue growth.
Overview
21
21
years of professional experience
Work History
Owner & Multi-Club Operations Leader
ANYTIME FITNESS
01.2021 - Current
- Led Anytime Fitness Chino to a #26 national ranking among approximately 2,500 clubs in early 2026 (top 1.1%), based on revenue, membership count, attrition, personal training revenue, and member satisfaction.
- Direct operations across two fitness clubs generating approximately $1.4M in combined annual revenue, with full accountability for P&L management, budgeting, staffing, compensation, pricing, marketing, purchasing, vendor relationships, and operational performance.
- Scaled Chino from startup to 2,000 members within two years, achieving peak membership of approximately 2,500.
- Expanded personal training revenue from approximately $3K–$6K to $20K per month by developing the training department, improving consultation opportunities, and introducing long-term training packages.
- Redesigned membership sales and onboarding processes, increasing the club's fitness consultation booking rate from approximately 3% to 60% while personally maintaining an approximately 70% tour closing rate.
- Directed operational improvements following the 2026 acquisition of Vista, generating 150 net new members and approximately $10K in additional monthly recurring revenue.
- Developed and mentored management personnel, strengthening leadership capabilities and enabling independent oversight of multiple locations.
- Established operational standards and accountability systems focused on member retention, delinquency outreach, facility cleanliness, equipment reliability, and customer satisfaction.
- Directed local marketing, community partnerships, vendor negotiations, and cost-control initiatives to support membership growth and operational efficiency.
Director of Development
IGI PROPERTY
Chino, California
09.2019 - 12.2020
- Directed development and construction operations for two ground-up commercial retail projects totaling approximately 17,500 square feet, overseeing site execution, subcontractor coordination, regulatory compliance, and project delivery.
- Oversaw development of a 12,489-square-foot retail center in Chino, coordinating ground-up construction and five tenant improvements, including Anytime Fitness, Workforce, Jackson Hewitt, Dragon Grill, and Brandon's Diner.
- Managed construction operations for a 5,000-square-foot retail development in Fontana, coordinating more than 50 trades and subcontractors, inspections, utilities, RFIs, change orders, equipment rentals, and project closeout activities.
- Directed daily jobsite operations, construction scheduling, material procurement, vendor coordination, quality inspections, and punch-list completion to maintain project progress and construction standards.
- Collaborated with architects, engineers, city officials, utility providers, property owners, and contractors to resolve design conflicts, scheduling challenges, permitting requirements, and construction obstacles.
- Resolved a critical certificate-of-occupancy delay by coordinating directly with municipal officials and securing outstanding approvals, helping prevent a potential loan default.
Plant Manager / Director of Operations
ELEGANT CUSTOM GARAGE DOORS & GATES
09.2013 - 09.2019
- Built and scaled manufacturing operations from startup to approximately $8M in annual revenue in under five years, establishing the operational infrastructure, production systems, and organizational processes required to support rapid growth.
- Increased production capacity from approximately one door every three days to more than 20 doors per week, expanding the workforce to approximately 20 employees.
- Designed and developed proprietary aluminum garage door products from initial concept through prototyping and full-scale manufacturing, including aluminum extrusion specifications, material sourcing, and production requirements.
- Established comprehensive operational systems encompassing bill of materials (BOM), pricing, quoting, inventory management, production scheduling, purchasing, quality control, standard operating procedures (SOPs), and customer service.
- Negotiated domestic and international supplier relationships and expanded dealer distribution from Southern California into Nevada, Arizona, and Utah.
- Directed daily manufacturing operations, production planning, workforce development, safety compliance, quality standards, and cross-functional coordination to support sustained business growth.
Branch Manager
ONTRAC GARAGE DOORS
12.2005 - 09.2013
- Directed multi-location garage door installation and service operations across Southern California, overseeing approximately 30–50 employees and coordinating residential and commercial service delivery.
- Managed operations across San Bernardino, Indio, Sylmar, and Temecula, supporting a service territory extending from Palmdale to Chula Vista.
- Oversaw workforce planning, technician scheduling, dispatch coordination, inventory management, purchasing, and vendor relationships to maintain efficient field operations.
- Led employee recruitment, training, performance evaluations, disciplinary actions, and professional development while establishing accountability for service quality, productivity, and safety.
- Managed customer escalations, installation quality, job estimates, invoicing accuracy, and operational problem-solving to maintain service standards and customer satisfaction.
Education
High School Diploma -
Upland High School
Upland, CA06-2003
Skills
- Multi-Site Operations Management
- P&L Management & Financial Oversight
- Strategic Planning & Business Development
- Process Improvement & SOP Development
- Budgeting, Forecasting & Cost Control
- Team Leadership & Talent Development
- KPI Management & Performance Optimization
- Sales Operations & Revenue Growth
- Manufacturing & Production Management
- Product Development & Process Design
- Vendor Management and Contract Negotiation
- Inventory & Supply Chain Management
- Field Service Operations
- Commercial Construction & Project Coordination
- Customer Retention & Experience Management
- Marketing Strategy & Lead Generation
Personal Information
Title: MULTI-SITE OPERATIONS & BUSINESS GROWTH LEADER
Accomplishments
- National Operational Performance: Led Anytime Fitness Chino to a #26 national ranking among approximately 2,500 U.S. clubs in early 2026 (top 1.1%), based on revenue, membership count, attrition, personal training revenue, and member satisfaction.
- Manufacturing Growth & Scalability: Helped scale Elegant Custom Garage Doors & Gates from startup to approximately $8M in annual revenue, expanding the workforce to 20 employees and increasing production capacity to more than 20 doors per week.
- Revenue Growth & Sales Optimization: Increased monthly personal training revenue from approximately $3K–$6K to $20K and improved fitness consultation booking rates from approximately 3% to 60% of new memberships.
Timeline
Owner & Multi-Club Operations Leader
ANYTIME FITNESS
01.2021 - Current
Director of Development
IGI PROPERTY
09.2019 - 12.2020
Plant Manager / Director of Operations
ELEGANT CUSTOM GARAGE DOORS & GATES
09.2013 - 09.2019
Branch Manager
ONTRAC GARAGE DOORS
12.2005 - 09.2013
High School Diploma -
Upland High School