Robert Hill
AUSTIN
Summary
Dynamic team leader with proven ability to motivate and inspire teams. Expertise in coaching, conflict resolution, and operational efficiency, driving results through exceptional people management.
Results-oriented professional with extensive experience in team supervision and staff training. Known for implementing effective sales strategies and fostering a collaborative environment that enhances employee engagement and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Team Leader
Dragon's Lair Comics and Fantasy
Austin, TX
01.2025 - Current
- Led team in executing daily sales strategies and promotional events to enhance customer engagement.
- Mentored staff on product knowledge, improving service quality and customer satisfaction.
- Streamlined inventory management processes, reducing discrepancies and enhancing operational efficiency.
- Developed training programs for new hires, resulting in quicker onboarding and improved performance.
- Analyzed sales data to identify trends, informing strategic decisions for merchandise selection.
- Implemented best practices for cash handling procedures, increasing accuracy in financial reporting.
- Fostered a collaborative team environment that encouraged creativity and innovation among staff members.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
Sales Floor Manager
Dragon's Lair Comics and Fantasy
Austin, TX
01.2022 - 01.2025
- Oversaw daily operations, ensuring optimal sales floor presentation and customer experience.
- Trained and mentored staff on product knowledge and effective sales techniques.
- Implemented inventory management practices to streamline stock replenishment processes.
- Developed training programs focused on enhancing team performance and product expertise.
- Fostered a positive work environment that encouraged collaboration and high-performance standards.
- Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
- Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
- Demonstrated product and answered questions for prospective customers.
- Partnered with operations team to achieve company revenue and profit goals.
- Established strong customer relationships by providing exceptional service and addressing concerns promptly.
- Increased sales revenue by implementing effective floor management strategies and motivating team members.
- Implemented loss prevention policies to minimize shrinkage and protect company assets.
- Resolved escalated customer issues professionally, restoring satisfaction and securing repeat business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Sales Team Lead
Dragon's Lair Comics and Fantasy
Austin, TX
01.2017 - 01.2022
- Led sales team in achieving monthly targets through strategic planning and execution.
- Trained and mentored new team members, enhancing product knowledge and customer service skills.
- Expanded sales revenues by identifying opportunities and executing customized marketing plans.
- Facilitated knowledge sharing among team members through regular meetings, fostering a collaborative work environment that encouraged innovative thinking.
- Cultivated a positive team culture by encouraging open communication channels, celebrating successes, and recognizing individual achievements.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Attended monthly sales meetings and quarterly sales trainings.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, money handling and organizing strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Presented professional image consistent with company's brand values.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to event marketing, sales and brand promotion.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Bookkeeping Assistant
Dragon's Lair Comics and Fantasy
Austin, TX
01.2015 - 01.2017
- Processed daily financial transactions and maintained accurate records using QuickBooks software.
- Assisted in reconciling bank statements, ensuring accuracy and compliance with company policies.
- Organized and maintained filing systems for invoices, receipts, and other financial documents.
- Collaborated with team members to streamline bookkeeping processes, enhancing overall efficiency.
- Prepared monthly financial reports for management review, contributing to informed decision-making.
- Conducted regular audits of financial data to identify discrepancies and implement corrective actions.
- Supported year-end closing activities by compiling necessary documentation and preparing schedules for audits.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Maintained inventory of office supplies and placed orders.
- Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
- Maintained strict confidentiality with sensitive financial information, upholding ethical standards in all professional interactions.
- Provided exceptional customer service when addressing client inquiries related to billing issues or account balances due diligently and professionally.
- Ensured accurate recording of financial transactions by meticulously entering data into accounting systems.
- Implemented orderly, organized filing systems for easy record retrieval.
- Reduced errors in financial records by conducting thorough audits and identifying discrepancies.
- Generated financial reports and summaries for management review.
- Collaborated closely with senior bookkeepers to complete complex tasks efficiently while meeting deadlines consistently.
- Assisted management with administrative aspects of hiring and onboarding new hires and temporary staff.
- Assisted in the preparation of accurate financial statements for management review and decisionmaking.
- Corrected discrepancies in financial records for balanced books.
- Managed vendor relationships effectively by processing payments on time, resolving disputes promptly, and negotiating favorable payment terms when necessary.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Matched purchase orders with invoices and recorded necessary information.
- Input financial data and produced reports using Quickbooks.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Entered figures using 10-key calculator to compute data quickly.
Sales Floor Associate
Dragon's Lair Comics and Fantasy
11.2013 - 01.2015
- Assisted customers in selecting products and answering inquiries to enhance shopping experience.
- Organized merchandise displays to ensure optimal visibility and accessibility of products.
- Maintained inventory accuracy through regular stock checks and product replenishment.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
- Implemented efficient checkout processes, reducing wait times for customers during peak periods.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Communication with customers professionally and proactively to provide product information and advice.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Streamlined checkout processes for greater efficiency by quickly scanning items, bagging purchases securely, applying discounts, and processing transactions accurately.
- Fostered positive shopping environment, quickly addressing and resolving customer issues.
- Participated in regular training sessions to improve product knowledge and sales techniques.
- Handled multiple customer queries simultaneously, prioritizing tasks for optimal efficiency.
- Enhanced customer shopping experience by providing knowledgeable and prompt service.
Education
High School Diploma -
Indian River High School
Chesapeake, VASkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Staff training
- Coaching and mentoring
- Conflict resolution
- Cash handling
Timeline
Team Leader
Dragon's Lair Comics and Fantasy
01.2025 - Current
Sales Floor Manager
Dragon's Lair Comics and Fantasy
01.2022 - 01.2025
Sales Team Lead
Dragon's Lair Comics and Fantasy
01.2017 - 01.2022
Bookkeeping Assistant
Dragon's Lair Comics and Fantasy
01.2015 - 01.2017
Sales Floor Associate
Dragon's Lair Comics and Fantasy
11.2013 - 01.2015
High School Diploma -
Indian River High School