Summary
Overview
Work History
Education
Skills
Workschedule
Desiredlocations
Additionalinformation
Availability
Timeline
Generic

Robert Holland

Frisco,United States

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level or any position. Ready to help team achieve company goals.

Overview

20
20
years of professional experience

Work History

Stay at Home Dad

My Family Members
03.2021 - Current
  • Worked diligently under daily chaos.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Provided professional services and support in a dynamic work environment.

Legal Assistant

Law Office of Jordan Holland
01.2016 - Current
  • Assist in analyzing and drafting legal documents.-Utilize Pro Docs Legal Management software.-Generated an open and closed filing system as well as a billing system.-Scanning, emailing, and faxing legal documents to corresponding legal offices, officials, and persons.-Utilize Microsoft Excel, Word, and Office for entering and keeping records.

Advanced Medical Support Assistant

Department of Veterans Affairs
03.2018 - 03.2021
  • Preforms eligibility and co-pay determinations and pre-authorization actions for veteran’s healthcare.-Generates multiple documents, reports, and provides health care teams with clinic profiles to improve access.-Tactfully communicates clinic and veteran information with employees in various organization levels.-Registers, counsels, and provides new veterans with all information regarding the V.A
  • Healthcare operating procedures.-Acquires and scans all veteran insurance information with ICB scanners, to ensure proper payment.-Monitors both inpatient and outpatient appointments and ensures encounter forms are completed to obtain workload credit.-Sets priorities and deadlines and adjusts to meet the needs of clinician and veteran needs
  • Constantly communicating with employees and veterans in the north Texas health care system and CBOC’S, to ensure veteran Eligibility Status, both verbally and written.-Advanced clinic operating knowledge, and utilizing multiple sources, decision making skills, and collaborating with team members to resolve issues from multiple complex issues.-Trains/helps coworkers in all aspects of Eligibility processes and all computer programs available to this department.-Reviews discharge packets for compliancy and accuracy.

Medical Support Assistant

Department of Veterans Affairs
06.2014 - 03.2018
  • June 23 2015 to March 23 2018-Promote efficiency while sufficiently meeting the individualized medical needs of Veterans.-Maintain respectful communication while hearing out the needs of the Veteran and providing competent medical assistance
  • Strategize to find solutions for complex issues facing the Veteran, while working with twenty-seven primary care doctors, twenty-seven rotating nurses, and ninety-six specialty doctors and in clinic departments
  • Route calls to the appropriate department or facility as needed
  • Assist Veterans with scheduling, canceling and rescheduling appointments, ordering medications and lab tests while simultaneously entering corresponding data to patient charts, verifying eligibility, demographics and implementing department policies and procedures.-Implementing Choice 30 & Choice 40 programs to ensure timely care for veterans and Tri-Care policies.-Maintain constant communication with nurses, physicians and specialty clinics including but not limited to: Primary care, Dermatology, Podiatry, Allergy, Urology, Eye clinic, and Orthopedics, Primary care clinics 2-16, and Clinic 3 "resident clinic- 96 rotating doctors".-Monitoring and editing Excel spreadsheets of clinical staffing attendance to ensure timely patient care.-Checking ADT orders and scheduling labs, X-Rays, EKG's, and PCP appointments using CID/PID per ADT orders.-Canceling/ discontinuing old ancillary tests, and verifying ADT orders.-Mastered use of the Computerized-Based Patient Record System (CPRS), VistA North Texas, Excel, Microsoft Outlook and Microsoft Lync, and Vet Link.-Expeditiously navigate the VA telephone system while averaging 2000 calls per month while meeting or exceeding all call center metrics.-Utilize the new VATAS time keeping system.

Supply/ Vending Clerk

Department of Veterans Affairs
01.2012 - 06.2014
  • January 2012-June 2015-Ordering, verifying, and maintaining detailed information on multiple clients, companies, and retailers to ensure necessary products are purchased for the V.A
  • Retail store, Canteen, and Vending areas.-Certified time keeper- Creating, maintaining, and editing Excel spreadsheets to maintain scheduling times and deliveries, product inventories, money logs, and updated vendor information.-Maintained requisite logs to ensure accurate inventories of all food and beverage products for both the retail store and vending machines
  • Kept an orderly log of all products shipped and received from the retail store, Canteen, and vending machines.-Solely responsible for collecting, transferring, counting, and recording all monies from the vending machines
  • Maintained daily written and verbal communication with patients enrolled in the rehab treatment program, civilians, and all veterans
  • Familiarized with domiciliary procedures and operating guidelines as well as all VHANTX rules and regulations
  • Mastered use of the VA phone system.-Created and maintained a system for keeping, logging, filing, and organizing all paper work to and from requisite vendors.

Survey Technician/Crew Chief

Sanderson Surveying
01.2005 - 01.2012
  • Observed, collected and recorded data acquired from hand held reckons and Global Positioning Systems.-Analyzed data in the field and made quick and accurate decisions regarding the information obtained.-Kept a detailed and organized log book of the in field recordings from each job site.-Utilized the collected data and converted collected data into Computer Aided Design (CAD) and Topcon Positioning Systems (TPS) and Excel Spreadsheets.- Managed and directed a three to five man work crew.- Effectively communicated the companies goals and services to various land owners and business professionals.

Education

High school diploma or equivalent -

Bonham High School
Bonham, Texas
05.2002

Skills

  • Active Listening
  • Multitasking
  • Organization
  • MS Office
  • Great Communication

Workschedule

Full-time, Part-time, Shift work, Intermittent, Job sharing, Multiple Schedules

Desiredlocations

  • Bonham, Texas, United States
  • Mckinney, Texas, United States
  • Plano, Texas, United States
  • Sherman, Texas, United States
  • Frisco, Tx, United States


Additionalinformation

Continuing education in Talent Management Systems and Just Culture Training, ICB insurance scanners, Vista, CPRS, Records Management, VSE Scheduling, Mission Act EXTRA TMS Training : -Assessing Your Own Leadership Performance-Customer Care Over the Phone-Goals and Setting Goals, Combat Veterans Ministries - Assist recovering war veterans by utilizing outdoor activities., Medical Disaster Relief Team - Assisting the team and the public during natural disaters or emergency situations., Clark Sanderson, Sanderson Surveying, Owner, 903-583-2969, Rhonda Hughes, Department of Veterans Affairs, Canteen Cheif, 903-249-5487, Sherri Havens, Department of Veterans Affairs, Lead, 903-583-6624, Four Courtesy In Action Awards "CIA" for going above and beyond to assist the veterans., Training new employees on clinic, VA, and Medical Administration Service rules and procedures., Auditing and monitoring co-workers on scheduling procedures, telephone etiquette, and all around care for the veterans., Interviewing and selecting new employees., Advanced knowledge of the technical health care process as it relates to access and care.

Availability

Job Type: Permanent, Term, Detail, Multiple Appointment Types, Intermittent, Telework

Timeline

Stay at Home Dad

My Family Members
03.2021 - Current

Advanced Medical Support Assistant

Department of Veterans Affairs
03.2018 - 03.2021

Legal Assistant

Law Office of Jordan Holland
01.2016 - Current

Medical Support Assistant

Department of Veterans Affairs
06.2014 - 03.2018

Supply/ Vending Clerk

Department of Veterans Affairs
01.2012 - 06.2014

Survey Technician/Crew Chief

Sanderson Surveying
01.2005 - 01.2012

High school diploma or equivalent -

Bonham High School

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