Robert Hollifield
Gate City,VA
Summary
Dynamic Correctional Officer III with extensive experience at the North Carolina Department of Adult Corrections, skilled in crisis management and conflict resolution. Proven track record of enhancing facility security through effective monitoring and de-escalation techniques, fostering a safe environment for both staff and inmates while maintaining compliance with regulations.
Overview
12
12
years of professional experience
Work History
Correctional Officer III
North Carolina Department of Adult Corrections
Morganton, NC
04.2021 - Current
- Enforced compliance with institutional regulations to maintain safety and security within the facility.
- Conducted regular inspections of inmate living areas and common spaces to ensure cleanliness and order.
- Monitored inmate behavior, reporting incidents to management for appropriate action and documentation.
- Collaborated with team members to implement emergency response protocols during critical situations.
- Trained new staff on safety procedures, policies, and effective communication techniques with inmates.
- Assisted in conflict resolution among inmates, promoting a peaceful environment through de-escalation strategies.
- Maintained accurate records of inmate activities, ensuring adherence to operational guidelines at all times.
- Participated in ongoing training sessions to enhance skills in crisis intervention and facility operations.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Interviewed inmates to obtain information and assess needs.
Detention Officer
Burke Catawba District Confinement Facility
Morganton, NC
02.2017 - 04.2021
- Supervised inmate activities to ensure compliance with facility rules and safety protocols.
- Conducted regular inspections of cells and common areas to maintain security standards.
- Monitored surveillance systems to identify potential incidents or breaches of security.
- Collaborated with law enforcement and medical staff during emergencies and critical incidents.
- Documented daily reports on inmate behavior, incidents, and facility operations for record-keeping.
- Trained new detention officers on procedures, policies, and emergency response protocols.
- Developed strategies to de-escalate conflicts among inmates, improving overall facility environment.
- Implemented safety drills to enhance preparedness for emergency situations within the facility.
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
- Attended to feeding, housing, and physical well-being of inmates.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
- Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
- Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Facilitated positive relationships between staff members through open communication channels, fostering a cohesive team environment.
Trainer 1
J Iverson Riddle Developmental Center
Morganton, NC
01.2014 - 05.2017
- Administered daily care activities, ensuring patient comfort and safety in compliance with healthcare standards.
- Assisted patients with mobility, promoting independence and enhancing quality of life through personalized support.
- Monitored vital signs and documented changes, promptly reporting concerns to nursing staff for timely interventions.
- Developed individualized care plans in collaboration with healthcare teams, ensuring alignment with patient needs and goals.
- Implemented best practices for infection control, reducing the risk of hospital-acquired infections among patients.
- Coordinated communication between patients, families, and medical professionals to ensure continuity of care and address concerns.
- Advocated for patient rights and dignity, fostering a compassionate environment that supports emotional well-being during recovery.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
Education
GED -
Western Piedmont Community College
Morganton, NC08-2012
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Mental health awareness
- Policy enforcement
- Restraint techniques
- Inmate monitoring
- Safety and security enforcement
- Self-defense tactics
- Observation
- Safety
- Security procedures
- Stress tolerance
- Relationship building and management
- Facility security
- Crisis management
- Suicide prevention
- Gang awareness
- Cultural sensitivity
- File and record maintenance
- Evidence preservation
- First aid and CPR certified
Timeline
Correctional Officer III
North Carolina Department of Adult Corrections
04.2021 - Current
Detention Officer
Burke Catawba District Confinement Facility
02.2017 - 04.2021
Trainer 1
J Iverson Riddle Developmental Center
01.2014 - 05.2017
GED -
Western Piedmont Community College