Robert Hollis
Tiff’s Treats
Georgetown
10
years of professional experience
Dedicated professional with a strong customer service focus and proven relationship-building skills. Committed to delivering high-quality service and maintaining professionalism, ensuring customer satisfaction and loyalty.
Work History
On Duty Manager and Delivery Driver
1 Year 6 Months- Supervised daily operations to ensure high-quality customer service and smooth workflow.
- Coordinated scheduling to optimize labor efficiency during peak business hours.
- Trained and mentored staff on standard operating procedures and best practices.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Delivered food orders promptly, ensuring high customer satisfaction and adherence to delivery protocols.
- Communicated effectively with customers regarding order status and resolved issues swiftly.
- Adapted quickly to changing delivery demands during peak hours, enhancing service efficiency.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Ensured order accuracy and quality, checking items before delivery for a seamless customer experience..
Independent Delivery Driver Contractor
1 Year 5 Months- Delivered packages efficiently, ensuring timely arrivals and customer satisfaction.
- Maintained accurate delivery logs, tracking routes and vehicle mileage.
- Communicated effectively with clients to address inquiries and resolve issues promptly.
Delivery Driver
2 Years 6 Months- Collaborated with team members to streamline service delivery and reduce response times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
Assistant Store Manager
5 Years- Supervised daily operations to ensure optimal customer service and staff performance.
- Trained and mentored team members on operational procedures and customer engagement strategies.
- Managed inventory levels, coordinating with suppliers to maintain product availability.
- Implemented promotional campaigns to drive sales growth and enhance customer experience.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
High School Diploma
Skills
Retail sales and services
Customer service focus
Relationship building
Problem-solving skills
Teamwork and collaboration
Driven to succeed
Professionalism and integrity
Customer engagement
Excellent people skills
Timeline
On Duty Manager and Delivery Driver
Tiff’s Treats
02.2025 - CurrentRead More
Independent Delivery Driver Contractor
Self-employeed
09.2023 - 02.2025Read More
Delivery Driver
Chic-Fil-A
03.2021 - 09.2023Read More
Assistant Store Manager
Pizza Hut
03.2016 - 03.2021Read More
Fredericksburg High School
High School Diploma
Read More