Robert Holmes
Riverview,FL
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Successful at detailed scheduling, adapting routes to changing conditions and closely monitoring market changes. Adept at contract development and account management. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Freight Broker
ROCC Logistics LLC
02.2021 - Current
- Increased client satisfaction by efficiently managing and resolving freight-related issues.
- Streamlined operations for improved delivery times through effective communication with carriers and clients.
- Negotiated competitive rates with carriers, resulting in cost savings for customers.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Coordinated shipments, ensuring seamless transportation from origin to destination points.
- Maintained compliance with federal regulations by closely monitoring carrier performance and maintaining accurate documentation.
- Served as a liaison between clients, carriers, and internal departments to ensure clear communication throughout the entire shipment lifecycle.
- Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
88M Motor Transport Instructor
US Army
08.2018 - 01.2021
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Boosted team performance by developing customer service training materials and conducting service training.
- Managed budgets effectively, prioritizing resource allocation for maximum impact on departmental goals.
Retention NCO
US Army
06.2015 - 08.2018
- Enhanced soldier retention by developing and implementing effective re-enlistment strategies.
- Streamlined administrative processes for improved efficiency in managing retention-related tasks.
- Increased unit readiness by ensuring timely completion of required training and certifications.
- Strengthened relationships with soldiers through regular communication and personalized career guidance.
- Assisted in the development of targeted incentive programs to attract and retain high-quality personnel.
- Collaborated with leadership to identify and address individual soldier needs, resulting in higher overall satisfaction and retention rates.
- Maintained accurate records of personnel data, ensuring proper tracking and reporting of retention metrics.
- Served as a trusted liaison between unit commanders and enlisted personnel regarding retention matters, facilitating open lines of communication among all parties involved.
- Conducted regular briefings with unit commanders and senior leadership on retention trends, challenges, and successes within their respective areas of responsibility.
Equal Opportunity Leader
US Army
10.2010 - 06.2015
- Improved workplace diversity by implementing inclusive hiring practices and conducting regular equal opportunity training sessions.
- Enhanced employee satisfaction with the implementation of effective conflict resolution strategies and open-door policy.
- Promoted a culture of respect and understanding by organizing team-building activities and diversity workshops.
- Reduced discrimination complaints by promptly addressing employee concerns and fostering a supportive work environment.
- Conducted thorough investigations into reported incidents of discrimination or harassment to ensure swift resolution and prevention of future occurrences.
- Analyzed workforce data to identify patterns related to diversity, inclusion, and equal opportunity initiatives for continuous improvement.
- Served as a liaison between employees and management in addressing concerns related to equal opportunity issues while maintaining confidentiality at all times.
- Introduced cultural awareness programs that helped bridge communication gaps within multicultural teams.
- Evaluated the effectiveness of existing equal opportunity policies, recommending changes where necessary for continuous improvement.
- Trained more than 700 personnel in human resources policies and procedures related to equal workplace opportunities.
25U Signal Support Systems Specialist
US Army
11.2006 - 10.2011
- Enhanced communication capabilities by installing and maintaining signal support systems and networks.
- Provided technical assistance to users, optimizing the effectiveness of communication devices and systems.
- Managed preventative maintenance checks on equipment, ensuring reliability and readiness for mission-critical operations.
- Resolved complex communication issues with a combination of troubleshooting techniques and equipment replacements.
- Collaborated with team members to establish effective communication networks during various training exercises and deployments.
- Trained junior soldiers in proper equipment usage and maintenance, fostering a culture of competence and safety.
- Adapted quickly to new technology advancements, staying current with industry standards and best practices.
- Performed software updates on communications devices, minimizing downtime due to outdated technology.
- Operated electronic warfare systems as part of an integrated strategy against enemy forces during training exercises.
- Implemented security measures on sensitive communications channels, protecting vital information from unauthorized access.
- Served as subject matter expert on signal support systems within the unit, offering guidance on best practices when consulted.
Ground Surveillance Radar Operator
US Army
01.1999 - 11.2005
- Enhanced radar system efficiency by conducting regular maintenance and troubleshooting tasks.
- Improved target identification accuracy with continuous refinement of radar operating procedures.
- Reduced response times for high-priority situations by streamlining communication processes between radar operators and command centers.
- Increased airspace safety, monitoring aircraft movements and providing real-time updates to air traffic controllers.
- Supported mission success through diligent surveillance of assigned geographic areas using advanced radar technology.
- Optimized radar system performance, calibrating equipment settings based on atmospheric conditions and terrain features.
Education
Master of Arts - Divinity
Grand Canyon University
Phoenix, AZ11.2024
Bachelor of Arts - Theology
Grand Canyon University
Phoenix, AZ12.2020
Skills
- Transportation Regulations
- Training and development
- Rate Negotiation
- Contract Management
- Transportation Management Systems
- Logistics Management
- Conflict resolution
- Network Administration
- Wireless Networking
- Hardware Maintenance
- Equipment Calibration
- Information Security
Certification
- Class A CDL
- Resilience Trainer Certification
- Equal Opportunity Leader
Timeline
Freight Broker
ROCC Logistics LLC
02.2021 - Current
88M Motor Transport Instructor
US Army
08.2018 - 01.2021
Retention NCO
US Army
06.2015 - 08.2018
Equal Opportunity Leader
US Army
10.2010 - 06.2015
25U Signal Support Systems Specialist
US Army
11.2006 - 10.2011
Ground Surveillance Radar Operator
US Army
01.1999 - 11.2005
Master of Arts - Divinity
Grand Canyon University
Bachelor of Arts - Theology
Grand Canyon University
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