Robert Hughes
SPARTA,MO
Summary
Dynamic Lead Field Service Technician with extensive experience at Automotive Technology Experts, excelling in diagnostic testing and customer service. Proven track record of enhancing team efficiency and reducing service time through effective problem-solving and collaboration. Committed to delivering exceptional results while fostering a positive work environment.
Professional with wealth of experience in field service operations, adept at troubleshooting, maintenance, and installation. Strong focus on team collaboration and achieving results, consistently reliable and adaptable to changing needs. Skilled in diagnostic tools, customer relations, and technical problem-solving, bringing solid work ethic and proactive approach to every task.
Overview
9
9
years of professional experience
Work History
Lead Field Service Technician
Automotive Technology Experts
09.2024 - Current
- Diagnosed and repaired automotive systems to ensure optimal performance and customer satisfaction.
- Provided technical training and support to junior technicians, enhancing team skills.
- Implemented efficient workflows, reducing service time for automotive repairs.
- Collaborated with clients to understand service needs, improving communication and trust.
Field Service Technician
Protech Automotive Solutions
09.2023 - 09.2024
- Diagnosed and repaired automotive systems to ensure optimal vehicle performance.
- Utilized diagnostic tools and software for troubleshooting complex automotive issues efficiently.
- Collaborated with team members to streamline workflow processes, reducing service turnaround times.
- Trained new technicians on best practices in field service operations and equipment usage.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
Field Service Technician
Automotive Technology Experts
02.2021 - 09.2023
- Diagnosed and repaired automotive systems to ensure optimal vehicle performance.
- Utilized diagnostic tools and software for troubleshooting complex automotive issues efficiently.
- Collaborated with team members to streamline workflow processes, reducing service turnaround times.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Reviewed technical documentation to complete equipment maintenance and repair.
Automotive Service Technician
Complete Automotive
03.2017 - 02.2021
- Diagnosed and repaired automotive systems using advanced diagnostic tools and equipment.
- Conducted routine maintenance and inspections to ensure vehicle safety and performance.
- Collaborated with team members to enhance service efficiency and workflow processes.
- Mentored junior technicians on best practices for repairs and customer service standards.
- Implemented quality control measures to improve repair accuracy and customer satisfaction.
- Managed work order documentation to streamline service operations and record-keeping.
- Trained staff on new technologies and repair techniques, promoting continuous learning within the team.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Education
Basic Automotive - Automotive Technician
High School Diploma -
05-1993
Skills
- Field repairs
- Electrical systems
- System installation
- Diagnostic testing
- Mechanical aptitude
- Positive attitude
- Teamwork and coordination
- Customer service
- Safety assessment
- Problem-solving
- Valid Driver's license
- Power tools
- Electrical troubleshooting
Timeline
Lead Field Service Technician - Automotive Technology Experts
09.2024 - Current
Field Service Technician - Protech Automotive Solutions
09.2023 - 09.2024
Field Service Technician - Automotive Technology Experts
02.2021 - 09.2023
Automotive Service Technician - Complete Automotive
03.2017 - 02.2021
Clearfield Job Corps - Basic Automotive , Automotive Technician
Great Basin High School - High School Diploma,