ROBERT HUGH WILSON
Milton-Freewater,OR
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Associate Banker
Chase Bank
Walla Walla, WA
01.2022 - 01.2023
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Advised customers on bank products, services and financial planning options.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Maintained optimal financial controls by securing funds and making accurate transactions.
Assistant Manager
Chevron
Milton-Freewater, OR
10.2021 - 12.2021
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented quality control measures to uphold company standards.
Manager
US Bank
Milton-Freewater, OR
01.2019 - 01.2021
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Managed risk by developing and implementing effective risk management strategies.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Recruited and hired qualified candidates to fill open positions.
- Trained employees on additional job positions to maintain coverage of roles.
- Streamlined communication channels, improving information flow and decision-making speed.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Analyzed market trends and competitor activity to inform business strategy.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
Assistant Manager
US Bank
Milton-Freewater, OR
01.2013 - 01.2019
- Worked closely with management to discuss external audit results and action plans.
- Conducted financial audits to ensure compliance with generally accepted accounting principles (GAAP) and international financial reporting standards (IFRS).
- Reviewed company financial statements for accuracy, completeness, and compliance with legal and regulatory requirements.
- Conducted weekly consultative sales meetings with prospects and clients to drive deposit growth.
- Analyzed products and policies and recommended changes to maximize profitability.
- Directed team members in authorizing loans and opening checking and savings accounts.
- Provided first-rate customer service by identifying and addressing customer concerns and inquiries.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Manager
Chevron
Milton Freewater, OR
01.2011 - 01.2013
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Recruited and hired qualified candidates to fill open positions.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Developed and implemented strategic plans to achieve company objectives.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Conducted performance evaluations, providing feedback and coaching for team development.
Assistant Manager
Chevron
Salem, OR
01.2010 - 01.2011
- High activity area, focus on speed and precision.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Arts - Heath
Chemeketa Community College
Salem, OR08-2010
Skills
- Dependable and responsible
- Computer skills
- Written communication
- Critical thinking
- Organization
- Supervision and leadership
- Decision-making
- Calm under pressure
Timeline
Associate Banker
Chase Bank
01.2022 - 01.2023
Assistant Manager
Chevron
10.2021 - 12.2021
Manager
US Bank
01.2019 - 01.2021
Assistant Manager
US Bank
01.2013 - 01.2019
Manager
Chevron
01.2011 - 01.2013
Assistant Manager
Chevron
01.2010 - 01.2011
Associate of Arts - Heath
Chemeketa Community College