Robert Jackson
Summary
I’m a hard working Individual with an excellent work ethic that is always eager to reach to the highest level. Love taking on challenges and I work well under pressure. I’m goal oriented and always ready for the expected as well as the unexpected. Learning and developing new skills helps me improve as a person, a leader and a supervisor; this enables me to grow and to move far into my career.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Operational Supervisor
Menzies Aviation
SeaTac
03.2025 - Current
- Supervised daily operations to ensure compliance with safety regulations.
- Coordinated team schedules to optimize workflow and resource allocation.
- Managed departmental operations to confirm agents met deadlines.
- Facilitated daily briefings to prepare the team for the day's tasks.
- Trained new staff on operational procedures and company policies.
- Maintained regular communication with operations, supervisors, and managers to ensure operational coherence.
- Performed necessary computer work, such as managing Excel files, sending emails, and preparing leadership reports, prior to shift completion.
- Flights and Lav/water work must be entered into the system by end of shift.
Uber Eats Driver
Uber Eats
SeaTac
07.2024 - 09.2025
- Communicated with customers to confirm orders and resolve issues.
- Managed time effectively to ensure prompt deliveries in busy areas.
- Placed orders at residents' doors or in person based on their preference. in front of the residents door or in person depending on there preference.
- Pictures of orders must be taken after delivery to ensure the customer that it was delivered.
Baggage Operational Supervisor
McGee Air Services
SeaTac
11.2022 - 01.2025
- Oversaw 4 departments to ensure agents met performance standards and baggage was delivered on schedule.
- Supervised daily operations to ensure workflow runs smoothly
- Daily briefings to our team are a priority before the start of every aircraft.
- Recorded daily attendance of team members to ensure accurate tracking. and reporting agents who are not willing to cooperate.
- Computer work must be submitted before end of shift such as: Excels/Emails
- Customer service work
- Communicated with management to report issues and suggest improvements.
Ramp Agent
McGee Air Services
SeaTac
09.2020 - 11.2022
- Loaded and unloaded baggage from aircraft in a timely manner.
- Assisted with aircraft pushback and towing operations on the ramp.
- Conducted safety checks on ground support equipment before use.
- Drop baggage to conveyor belts for passengers to pick up
- Maintained ongoing communication with lead and crew during operations.
- Listening to daily briefings before every aircrafts.
Education
Associate of Arts - Arts And Sciences Degree
Tacoma Community College
Tacoma, WA 09.2009 - 06.2012
Wilson High School
Tacoma, WASkills
- Computer work: Excel fast typist
- Team oriented
- 4yrs of operational supervisor skills
- 6 yrs of Airport experience
- 1yr of ramp experience
- Cabin and Lav experience
- Scheduling
- Operational compliance
- Team supervision
- Excellent work ethic
- Punctual
Timeline
Operational Supervisor
Menzies Aviation
03.2025 - Current
Uber Eats Driver
Uber Eats
07.2024 - 09.2025
Baggage Operational Supervisor
McGee Air Services
11.2022 - 01.2025
Ramp Agent
McGee Air Services
09.2020 - 11.2022
Associate of Arts - Arts And Sciences Degree
Tacoma Community College
09.2009 - 06.2012
Wilson High School