Morgan Gonzalez
Yuma,Arizona
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
10
10
years of professional experience
Work History
Operational Supervisor
InformData
2024.02 - Current
- Managed a team of 15-17 analysts who conduct criminal research for various clients and stakeholders.
- Oversaw quality and accuracy of research reports, ensuring compliance with relevant laws and regulations, and collaborate with other departments and external partners.
- Performed monthly productivity performance reviews
- Knowledge in multiple state laws and regulations
- Great communication and rapport with client representatives.
Criminal Research Analyst
InformData
2022.02 - 2024.02
- Knowledgeable in running background checks on individuals using both an online system and by interacting with in-court resources through phone calls and faxes.
- While inputting data obtained by courts into a computer system to return information to clients in an organized and detailed matter.
- Proficient in SSP (Steady State Planning) in Fuse and CMS Programs
- Developed good quality communication and relationships with County clerks within multiple states and counties.
Deputy
Harris County Constable Pct. 8
2016.09 - 2020.03
- Experienced patrol officer with special attention to handling D.U.I, Driving While Intoxicated (D.W.I), and Vehicular crime fatalities
- My participation in these details helped effectively reduce alcohol involved incidents, reduce public cost of drunk driving accidents, and reduce innocent public lives lost due to impaired driving while under alcohol or drugs
- Worked on the DWI Task Force and Crash Team pertaining to DWI’s, DWLI’s, FSRA’s, FSGI’s, Intoxicated assaults and Manslaughter cases
- Collected Evidence, breath/blood specimens
- Conducted and demonstrated SFST’s (Standardized Field Sobriety Test)
- Certified TCIC/NCIC
- Conducted investigations on suspects
- Received two MADD (Mothers against Drunk Driving) Awards.
Police Dispatcher
Harris County Tollroad Dispatch
2014.07 - 2016.02
- Received inbound telephone, alarm system calls concerning emergency and non-emergency requests for police
- Determined proper response requirements and relative priorities of situations, and dispatched units following established procedure.
- Notified public of on-going events taking place on roads by updating DMS/DOT roadway signs and Texas Transtar Traffic maps
- Worked in Transtar emergency building, as a liaison for this company during Hurricanes.
- I communicated status of incidents going on within the county during hurricanes and major natural disasters to a supervisor in the emergency building to inform the public, of the status of the roadways.
Education
Some College (No Degree) - Criminal Justice
TCOLE, University of Houston-Downtown
Houston, TxSome College (No Degree) - Fire Science
Firefighter, Lone Star College- Cy Fair
Cypress, TxHIGH SCHOOL DIPLOMA, CYPRESS LAKES HIGH SCHOOL
06.2013
Skills
Conducting Online research
- Ability to handle multiple tasks concurrently
- Budget Control
- Data Entry
- Time- Management
- Intermediate typing and computer skills (Microsoft/excel) (60WPM)
- Written communication skills
- Leadership skills
- Ability to adapt and overcome stressful situations
- Verbal Communication
- Lean principles
- Performance monitoring
- Logistics Coordination
- Task Delegation
- Standard Operating Procedures
- Customer Relations
Timeline
Operational Supervisor
InformData
2024.02 - Current
Criminal Research Analyst
InformData
2022.02 - 2024.02
Deputy
Harris County Constable Pct. 8
2016.09 - 2020.03
Police Dispatcher
Harris County Tollroad Dispatch
2014.07 - 2016.02
Some College (No Degree) - Criminal Justice
TCOLE, University of Houston-Downtown
Some College (No Degree) - Fire Science
Firefighter, Lone Star College- Cy Fair
HIGH SCHOOL DIPLOMA, CYPRESS LAKES HIGH SCHOOL
Similar Profiles
Amy HoekwaterAmy Hoekwater
Criminal Data Processor I at InformdataCriminal Data Processor I at Informdata
Amy HoekwaterAmy Hoekwater
Criminal Data Processor I at InformdataCriminal Data Processor I at Informdata
Kelli JenkinsKelli Jenkins
Criminal Field Researcher at InformDataCriminal Field Researcher at InformData