Mariamercedes Alvarez
Orlando,Fl
Summary
Driven by a solid background in leadership and teamwork, I possess a genuine enthusiasm for learning and personal growth in a dynamic work environment. Known for my adaptable approach, I excel in managing operational processes and solving problems in fast-paced settings. Now, I am eager to leverage and expand upon my organizational and communication skills in the Desired Position role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
SHIFT LEADER
daves hot chicken
05.2022 - Current
- Conducted regular training sessions for staff on front-of-house tasks and quality assurance procedures.
- Organize shifts to facilitate team operations, fill in when needed, and set team off
- Distributed specific duties among staff to ensure smooth operational flow.
- Comprehended team members' needs and shared insights with the team lead regarding operational direction and success.
- Assisted guests in accommodating special food needs, maintained a friendly attitude, addressed questions.
- Ensure Team Members follow hygiene and health codes to ensure cleanliness, CDC, and safe handling including following stocking efficiency, safety procedures, and sanitary requirements
- Use various kitchen tools appropriately with care to ensure Company items remain secure
- Ensure kitchen cleanliness is conducted daily by disposing of the trash off tables, sweeping and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch point areas, and sanitizing common public areas
- Ensure cost-effective food production by following established procedures.
- Maintain standards set by company to ensure a systemized and thriving in the FOH/BOH
- Analyze and review individual performance charts, understand performance expectations, and assess new areas of performance results
- Complete daily prep, and assist in the preparation of food including measuring ingredients
- Complete all assigned areas and responsibilities with completed individual checklists
- Supervise and perform closing duties daily, which is directed by the Restaurant Management Team
- Build a collaborative and trusting team atmosphere.
Event Assistant
Orlando Flower Walls
09.2020 - 02.2024
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Assisted in organizing successful events by collaborating with vendors and suppliers.
- Refined upcoming gatherings through analysis of past successes and shortcomings.
- Contributed to positive event outcomes by promptly addressing issues or concerns from attendees or staff members.
- Exceeded client expectations through exceptional event design and execution.
- Prepared venues by organizing supplies, maintaining clean areas, and setting up necessary equipment.
- Handled ticket sales by answering phone calls and responding to emails.
SALES ASSOCIATES
carters
03.2022 - 11.2023
- Confidently and consistently resolve issues for customers and can balance a number of customers in a busy retail environment
- Helped locate products, communicated promotional offers, and constantly reviewed to enhance customer satisfaction.
- Complete the point of sale transaction at the time of the sale
- Complete follow-up for merchandise orders and ensure customer satisfaction and size availability
- Ensures store visual standards are set to company direction
- Executes replenishment standards and ensures the floor is company standard
- Assist in floor moves and merchandising floor sets
- Conducted effective markdown and re-ticketing operations.
- Supported execution and upkeep of marketing strategies.
Food and Beverage Attendant
Walt Disney World
08.2021 - 03.2022
- Collaborated with team members to achieve shift targets.
- Delivered excellent customer service through precise preparation of beverages and foods.
- Prepare food and beverages via standard recipes or customized customer orders, including change changes such as temperature, quantity of ingredients or substituted ingredients
- Process Guest orders through a point-of-sale system (POS register), count money, make change, and process credit card transactions
- Food preparation: assembly of food products including but not limited to beef, pork, poultry, fish, shellfish, gluten, soy, peanuts, tree nuts, egg, and dairy products
- Ensured adherence to food safety and sanitation standards.
- Maintain a safe and clean dining area for Guests and answer questions about the food products
- Provide Guest Service when problems arise and help find solutions with Guests and Cast Members
- Proficient and skilled in cooking various tasks including grilling beef and fish or steaks
- Assigned Positions that require to follow time clocks, angles, and related health and safety standards, etc
- Handled duties as needed.
- Supported managers in resolving issues related to dining checklists and supplies.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Education
AS - Hospitality & Tourism Management
valencia college
Orlando, FL05.2024
High School Grad -
timber creek high school
01.2021
Skills
- Bilingual Spanish fluently
- Demonstrated customer engagement skills
- Servsafe certificate management
- Ability to handle multiple tasks concurrently
- Ability to communicate effectively with customers and employees
- Retail/specialty apparel knowledge and experience preferred
- Ability to lift 40 pounds on a regular basis
- Ability to stand for long periods of time: climb up and down a ladder
- Constant walking and standing: frequent bending, stooping and reaching
- Positive attitude while conducting all duties
- Commitment to Guest satisfaction Looks at Restaurant Operations from the Guest’s point of view
- Excellent organization, planning, time management, delegation, and problem-solving skills
Certification
Bartending certification
Servsafe certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Limited Working
Timeline
SHIFT LEADER
daves hot chicken
05.2022 - Current
SALES ASSOCIATES
carters
03.2022 - 11.2023
Food and Beverage Attendant
Walt Disney World
08.2021 - 03.2022
Event Assistant
Orlando Flower Walls
09.2020 - 02.2024
AS - Hospitality & Tourism Management
valencia college
High School Grad -
timber creek high school
Similar Profiles
Giovanni ChiodiGiovanni Chiodi
Shift Leader at Daves Hot ChickenShift Leader at Daves Hot Chicken
Javid NaderiJavid Naderi
Fast Food Worker at Daves Hot ChickenFast Food Worker at Daves Hot Chicken
Nevaeh DunlapNevaeh Dunlap
Team Member at Daves Hot ChickenTeam Member at Daves Hot Chicken
Alexander ReedAlexander Reed
Shift Manager/ Assistant Manager at Daves Hot ChickenShift Manager/ Assistant Manager at Daves Hot Chicken
Kenisha HusbandsKenisha Husbands
Greeter at Launch Entertainment ParkGreeter at Launch Entertainment Park