Robert Jackson
Central State Hospital
Richmond,VA
Work Preference
Desired Job Title
Production TechnicianManufacturing TechnicianWarehouse Worker
Work Type
Full TimeContract Work
Location Preference
On-Site
Location:
Richmond, VA
Open to relocation:
Yes
Minimum Desired Compensation
$55000/yr
Important To Me
Career advancementHealthcare benefitsPaid time offPersonal development programsCompany Culture
1
Certification
16
Years of experience
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth and to obtain a position where my knowledge and skills can be utilized to increase production, contribute to the success of your organization, and help me to gain further experience.
Work History
Psychiatric Technician III
6 Years 4 Months- Work directly with patients to achieve therapeutic goals through activities of daily living.
- Addressed patients’ problems and concerns while encouraging participation in therapeutic activities.
- Intervened effectively during behavioral issues and crisis situations to ensure patient safety.
- Enhanced patients’ coping skills and awareness to navigate challenges related to judicial controls.
- Understood and used the least restrictive interventions according to hospital policy to avoid the use of seclusion and restraint whenever possible.
- Monitored patient behavior and documented observations accurately for treatment team review.
- Maintained unit safety by identifying risks and following secure milieu procedures.
- Escorted patients to meals, therapy, and appointments while ensuring supervision requirements.
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
Customer Service Representative
8 Years 10 Months- Provide exceptional customer service in a call center environment for 1-800-Medicare.
- Delivered exceptional customer service in call center for 1-800-Medicare, ensuring positive beneficiary experiences.
- Actively listened to beneficiary questions, troubleshot issues, and presented technical information clearly to resolve inquiries efficiently.
- Actively listen to beneficiary questions, troubleshoot issues, and effectively present technical information clearly and concisely.
- Responded to telephone inquiries regarding Medicare healthcare coverage with accurate and comprehensive information.
- Assist with appeals information.
- Maintain a current understanding of the processing procedures to respond to numerous phone inquiries.
- Adhere to the Privacy Act as it relates to the confidentiality of information released.
- Resolved complex customer inquiries using phone, email, and chat support systems.
- Managed escalated issues with calm, professional communication and accurate documentation.
- Processed orders, returns, and account updates while maintaining data accuracy.
- Collaborated with cross-functional teams to resolve billing, shipping, and account concerns.
- Maintained detailed records in CRM systems to support consistent service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Package Handler (Part-Time)
1 Year 4 Months- Unloaded delivery trucks, ensuring timely availability of products for order fulfillment.
- Sort, pack, and ship customer orders.
- Selected and retrieved items for customer orders from inventory.
- Sorted, packed, and shipped customer orders, facilitating accurate and efficient deliveries.
- Relocate products using powered-equipment.
- Maintained integrity of shipments, preserving product condition during loading, unloading, and packaging.
- Adhere to strict safety, quality, and production standards.
- Loaded and unloaded packages from trailers, ensuring careful handling and efficient flow through sorting areas.
- Scanned labels with handheld devices to track shipments and verify accurate routing.
- Lifted and moved heavy packages while following safety procedures and proper body mechanics.
Part-Time Fulfillment Associate
1 Year 9 Months- Supported multiple departments to ensure operational efficiency.
- Receive products using radio frequency scanners.
- Relocate products using powered-equipment.
- Gathered items for customer orders to fulfill requests.
- Sorted, packed, and shipped customer orders with attention to accuracy and efficiency.
- Load delivery trucks.
- Maintained strict adherence to safety, quality, and production standards to ensure compliance.
Education
- Computer Networking
Attended
Diploma
Attended
Skills
Clinical documentation
Incident reporting
Developmental disabilities support
De-escalation techniques
Overseeing logistics
Understanding and following safety rules and practices and ensuring the safety of self and others
Reviewing and following written instructions
work procedures
and safety procedures and requirements
Working effectively with team members to solve problems.
Listening to others
asking questions
and explaining and sharing information.
Completing tasks that require manual work and some level of physical effort such as lifting up to 50 lbs
carrying
pushing
pulling
climbing ladders
bending
stooping
crawling
and walking or standing most of your shift.
Reviewing
interpreting or entering data on paper and computers.
Testing and troubleshooting
Quality control
Machine operation
Material handling equipment
Continuous improvement
Production optimization
Product assembly
Soldering proficiency
Six sigma principles
Taking inventory
Safety monitoring
Safety operation procedures
Production methods
Certification
Lean Six Sigma Yellow Belt Certification Completed 7/9/2014
Timeline
Psychiatric Technician III
Central State Hospital
06.2020 - CurrentRead More
Package Handler (Part-Time)
UPS
11.2015 - 03.2017Read More
Customer Service Representative
General Dynamics
08.2011 - 06.2020Read More
Part-Time Fulfillment Associate
Amazon Fulfillment
05.2010 - 02.2012Read More
George Wythe High School
Diploma
Read More
Bryant & Stratton College
from Computer Networking
Read More