Summary
Overview
Work History
Education
Skills
Certification
Additional Information - Skill Highlight
Timeline
Generic

Robert James

Lake Shore,FL

Summary

Rational Correctional Officer Sergeant with an assertive and firm demeanor. Committed to maintaining ethical and moral standards while supervising and monitoring staff and offenders. Familiar with mental health and behavioral disorders. Expertise in using self-defense techniques. First aid and CPR certified to detect and diffuse potentially dangerous situations.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Correctional Officer Sergeant

Hardee Correctional Institution
07.2018 - Current
  • Enhance inmate safety by conducting thorough cell searches and confiscating contraband items.
  • Effectively manage high-stress situations while maintaining professionalism, demonstrating strong leadership skills under pressure.
  • Maintain order within the facility by enforcing institutional rules and regulations consistently.
  • Increase security measures by regularly inspecting all areas of the facility for potential hazards or risks.
  • Reduce instances of inmate altercations through proactive conflict resolution strategies and mediation techniques.
  • Complete daily work report sheets and delegated tasks to employees.
  • Handle inmate counts and searches for missing inmates.
  • Supervise inmates commensurate with the level of risk they present.
  • Manage inmate housing areas, enforces rules and sanitation standards.
  • Transport inmates using approved restraints and observing relevant laws, policies and procedures.
  • Conduct accurate head counts, maintain custody and control over inmates at appointments outside the secured perimeter and escort inmates within the secured perimeter.
  • Inventory personal property of inmates and issues receipts.
  • Perform crisis intervention functions to include, but not limited to, subduing or restraining violent or uncooperative inmates, defending persons against attack, and preventing escapes, using approved deadly or non-deadly force, restraints or other approved methods.
  • Observe inmate behavior to identify inmates exhibiting mental or emotional disorders.
  • Conduct inspections and visual and audio surveillance of persons, property, vehicles, building and outdoor areas.
  • Provide emergency assistance during emergencies, disasters and accidents to include but not limited to, CPR, first aid, apprehension of escaping or escaped inmates, implementation of evacuation procedures, provides security of inmates and/or areas in accordance with the emergency situation.
  • Direct Correctional Officers in supervising inmates in housing units and those segregated for administrative or punitive measures.
  • Direct Correctional Officers in checking inmate mail for possible contraband, and in supervising inmates working on work details both inside and outside the fenced perimeter.
  • Direct Correctional Officers in maintaining master inmate location counts and directs the entire operation of the Control Room or the Main Gate.
  • Direct Officers in preparing reports such as special progress, minor work, disciplinary and/or incident reports.

Grocery Support Manager

WALMART
09.2014 - 01.2019
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Managed a team of professionals and served as a mentor junior team members.
  • Stocked and restocked inventory when shipments were received.
  • Reorganized the sales floor to meet company demands.
  • Directed and supervised employees and engaged in sales and inventory and customer service.
  • Analyzed marketing information and translated it into strategic plans.
  • Worked closely with the store manager to formulate and build the store.
  • Built and maintained effective relationships with peers and upper management; Recruited and retained retailed talent for the company.
  • Promoted a positive working environment by fostering open communication among team members and providing regular feedback on performance.
  • Improved customer satisfaction by addressing concerns, resolving issues, and providing exceptional service.

Intern Cap Team 2 Supervisor

WALMART
09.2014 - 01.2019
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Removed damaged , out of code , not-in-set - set and discontinued items from displays.
  • Loaded and unloaded merchandise using a ladder and pallet jack.
  • Trained on a Walkie stacker, electric pallet jack, and Forklift.
  • .Supervised and trained a team of 15 Cap Team.
  • Received frozen deliveries and site to store deliveries.
  • Handled hazardous waste claims like batteries, oil, bleach and light bulbs.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

CAP TEAM 2 Fresh Supervisor

WALMART
09.2014 - 01.2019
  • Surveyed each area in the afternoon - Meat Dept, Produce Dept, Bakery Dept and deli Dept.; Determined which area needed the most assistance and assigned staff accordingly; Assisted and Supervised each dept
  • In production and stocking the sales floor; conducted electronic fresh inspections to insure all products were kept at the proper temperature; Insured that customer service is of the highest priority.

GM Support Manager

WALMART
09.2014 - 01.2019
  • Trained to deliver outstanding customer service.
  • Verified that all merchandising standards were maintained on a daily basis.
  • Directed and supervised employees engaged in sales and inventory.
  • Trained all new department managers on store policies and procedures.
  • Fostered a positive work environment to improve team morale and productivity levels.
  • Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
  • Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.

Coal Miner

STRATA MINE SERVICES
02.2018 - 05.2018
  • Red Hat trained in ventilation, machine recovery, track laying, track recovery, scoop operations, mine-section maintenance, belt inspection, section movement and set up
  • Inspected work areas for hazards and successfully performed tasks.

General Laborer

ON TARGET STAFFING AGENCY
09.2013 - 09.2014
  • Unloaded semi-trucks.
  • Redistributed milk
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Assisted team members with tasks that require group effort.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Notified supervisors of defective equipment or material.
  • Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.

Merchandiser

BERNIE LITTLE DISTRIBUTORS
08.2012 - 08.2013
  • Insured product placement on the shelves were both full and properly displayed for customer service.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Verified products appeared at correct locations in proper quantities.
  • Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.

Meat Cutter

WINN DIXIE
07.2004 - 11.2011
  • Insured that all meat products were in date and properly rotated for sale.
  • Determined amount of product that needed to be processed for each day’s sell.
  • Conducted monthly inventory on department to insure proper ordering for the following month.
  • Determined shrinkage.
  • Cut meats to customer specifications and answered questions about specialty products.
  • Followed all food safety regulations to maintain a safe work environment for both employees and customers.
  • Maintained a clean and organized workspace for maximum productivity and safety.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Enhanced meat product quality by implementing proper cutting techniques and adhering to sanitation standards.
  • Assisted customers with selecting the best cuts of meat for their desired recipes, resulting in satisfied clients.
  • Exhibited excellent communication skills when addressing customer inquiries or concerns promptly, resulting in repeat business.
  • Collaborated with team members to keep the department fully stocked and visually appealing for increased sales.
  • Demonstrated expertise in deboning various types of meats efficiently while maintaining highest levels of precision and quality control.

Detention Officer II

DEPARTMENT OF JUVINILE JUSTICE
06.1997 - 11.2004
  • Supervised detainee-officer interactions conduct, and observed secure movements.
  • Insured that all detainees received proper nutrition, medical treatment, and religious experiences.
  • Trained in verbal communication, hand to hand self-defense, and CPR.
  • Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
  • Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
  • Conducted physical searches of prisoners and premises in search of weapons and contraband.
  • Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
  • Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
  • Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
  • Attended to feeding, housing, and physical well-being of inmates.
  • Created and maintained positive relationships with inmates to build rapport and trust.
  • Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
  • Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
  • Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.

Education

Southeastern University
Lakeland, FL
12.1994

Warner Southern University
Lake Wales, FL
11.1993

Saint Johns High School
Darlington, SC
05.1991

Skills

  • Supervision of officer-detainee interaction
  • Crisis Management
  • Staff Supervision
  • Supervision of secure movements
  • Observation of medication's distribution
  • Report writing
  • Hand to hand self-defense
  • Conflict Management
  • Team Leadership
  • Team building
  • Training
  • Restraint Techniques
  • Inmate Supervision
  • Conflict resolution proficiency

Certification

  • CLASS E DRIVER'S LICENSE, 01/01/19, 01/01/20
  • Class: 05 Underground Apprentice Driver’s License

Additional Information - Skill Highlight

Adaptability; advanced problem solving; inventory control procedures; feature planning and design; organization and time management; detailed oriented; strong communication skills; conflict resolution techniques; licensed in forklift, cherry picker, walkie stacker, and electric pallet jack; store operations; exceptional leadership qualities; recruiting and interviewing; reliable and flexible schedule

Timeline

Correctional Officer Sergeant

Hardee Correctional Institution
07.2018 - Current

Coal Miner

STRATA MINE SERVICES
02.2018 - 05.2018

Grocery Support Manager

WALMART
09.2014 - 01.2019

Intern Cap Team 2 Supervisor

WALMART
09.2014 - 01.2019

CAP TEAM 2 Fresh Supervisor

WALMART
09.2014 - 01.2019

GM Support Manager

WALMART
09.2014 - 01.2019

General Laborer

ON TARGET STAFFING AGENCY
09.2013 - 09.2014

Merchandiser

BERNIE LITTLE DISTRIBUTORS
08.2012 - 08.2013

Meat Cutter

WINN DIXIE
07.2004 - 11.2011

Detention Officer II

DEPARTMENT OF JUVINILE JUSTICE
06.1997 - 11.2004

Southeastern University

Warner Southern University

Saint Johns High School

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Robert James