ROBERT JENNINGS
Portland
Summary
Dynamic professional with extensive experience in hospitality and service at a variety of hotel and lodging corporations. Recognized for flexibility and adaptability while ensuring a seamless and memorable guest experience. Proven track record in managing employees and enhancing service quality. A detail oriented person that can complete any task in a correct and timely manner.
Overview
12
12
years of professional experience
Work History
Driver
Lyft
06.2021 - Current
- Navigated complex routes efficiently, ensuring timely pickups and drop-offs for passengers.
- Maintained vehicle cleanliness and functionality, conducting regular safety inspections and reporting issues promptly.
- Provided exceptional customer service, addressing passenger inquiries and resolving conflicts effectively.
- Monitored ride-share app for real-time updates, optimizing route efficiency to enhance rider satisfaction.
Bell Person
HILTON DOWNTOWN PORTLAND
Portland, OR
02.2019 - 01.2026
- Transfer luggage and packages to and from rooms, loading areas, and vehicles by hand or by using luggage carts.
- Greet incoming guests and escort them to their rooms.
- Supply hotel guests with directions, travel information, and other information such as available services and points of interest.
Transportation Manager
HOLIDAY INN PORTLAND AIRPORT
Portland, OR
12.2014 - 01.2019
- Directed and coordinated the activities of the hotel bell staff.
- Assigned work schedules and followed work requirements to ensure quality and prompt delivery of service.
- Drove hotel shuttle van to transport hotel guests to/from Portland airport as well as to/from Cascade station.
Education
No Degree - Film Studies
New York University
New York, NY02-2028
Skills
- Strong multi-tasking abilities
- Spanish language skills
- Exhibits calmness in high-stress environments
- Proficient in computer applications
- Friendly demeanor
- Resourceful problem solver
- Consistent punctuality
- Skilled in team management strategies
Timeline
Driver
Lyft
06.2021 - Current
Bell Person
HILTON DOWNTOWN PORTLAND
02.2019 - 01.2026
Transportation Manager
HOLIDAY INN PORTLAND AIRPORT
12.2014 - 01.2019
No Degree - Film Studies
New York University