YESSEL ZESATI
Bellflower,CA
Summary
A dedicated Customer Service Representative with 12 years of experience, seeking a position with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation.
Overview
14
14
years of professional experience
Work History
Capacity Portfolio Representative
C.H. Robinson
Orange, CA
07.2021 - Current
- Proactively post all available transactional or desire committed capacity to enable efficient matching of freight to equipment and support accurate customer pricing and load acceptance
- Provide exceptional service to carriers by responding to issues and determining the best course of action and implementing solutions
- Work with Carrier to identify most efficient options for providing automated tracking of shipment visibility either via CH Robinson applications or alternative tracking systems available
- Understand problems that arise and and work together with internal partners to provide prompt details and work together to determine the best course of action
- Negotiate and secure, both transactional and comedic capacity, utilizing various methods of communication with carriers
Global Forwarding Agent
C.H. Robinson
Torrance, CA
07.2019 - 07.2021
- Execute/Coordinate task on the shipments to meet all customer SOP requirements for booking approvals process and pre-alerts, customs clearance, executing delivery, ensuring proper invoicing
- Maintain an updated shipments in Navishpere insuring accurate data
- Provide a track and trace service to customers and generated shipment documents
- Provided updates to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Processed payments from customers accurately according to company guidelines.
Import Operations Clerk
Pan Pacific Express Corp.
09.2016 - 02.2019
- Specialized in FCL & LCL coordination, quotation, and operation
- Tracked, traced, and updated the status of shipments on a daily basis to customers
- Created delivery appointments for FCL shipments and dispatched shipments to the designated truckers
- Monitor emails from customers and respond accordingly and timely
- Problem solve and issue resolution between customers and vendors/carriers
- Worked with our in house brokerage department to assist customers with customs clearance
Customer Service Representative
St. George Logistics
10.2014 - 08.2016
- Ensuring timely arrival of containers arriving at the Ports of LA/Long Beach and communicating status to the customer
- Transcribing information from our customers International Bills of Lading into our Cargo Management system
- Updating data to include transaction milestones
- Interfacing with customers to relay operational requirements to our warehouse staff
- Responding to general customer service inquiries related to tracking & tracing
- Handled 80+ customer calls per day, giving detailed, friendly, polite service to ensure customer retention
Mail Clerk
AARP
09.2014 - 10.2014
- Operated mail processing equipment and manually sorted mail
- Separate credit cards, cash, and checks from mail
- Ensure that all documents are inspected properly
- Weighed parcels, calculating costs based on type, total weight, and final destination
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted
Front Desk Clerk
Avalon Foods
01.2014 - 05.2014
- Answered telephone calls and assisted customers with any questions or concerns
- Drafted and maintained incident reports, daily activity logs and other documents requested by management
- Updated old files with new DMV information for the food trucks being leased
- Logged in information of daily work orders given to the mechanic
- Entered payments received by customers
- Kept track of the mechanics department inventory
- Entered daily inventory equipment used by the mechanic
- Sent the customers invoices of any balance due or payments received Cashier
- Enter daily payments received from customers
- Balanced to all transactions at the end of the day for cash reconciliation
- Handled payment processing duties and provided customers with receipts and proper bills and change
Shift Supervisor
J S Muitani Subway, Inc
02.2012 - 01.2014
- Ensure customer satisfaction
- Maintained food safety and sanitation standards
- Used cash register to record orders, compute the billed amount, and give change
- Prepared all food products for consumption
- Assisted with inventory
- Completed opening and closing duties to facilitate business operations
- Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials
Education
High School Diploma -
David Starr Jordan High School
2011
Skills
- Strong customer service
- Problem-solving abilities
- Adaptive team player
- Accurate data entry
- Exceptional organizational skills
- Fluent in Spanish
- Strong multi-tasking abilities
- Strong sense of responsibility
Timeline
Capacity Portfolio Representative
C.H. Robinson
07.2021 - Current
Global Forwarding Agent
C.H. Robinson
07.2019 - 07.2021
Import Operations Clerk
Pan Pacific Express Corp.
09.2016 - 02.2019
Customer Service Representative
St. George Logistics
10.2014 - 08.2016
Mail Clerk
AARP
09.2014 - 10.2014
Front Desk Clerk
Avalon Foods
01.2014 - 05.2014
Shift Supervisor
J S Muitani Subway, Inc
02.2012 - 01.2014
High School Diploma -
David Starr Jordan High School