Summary
Overview
Work History
Education
Skills
Affiliations
Websites
References
Timeline
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Cole Drescher

Sparks,NV

Summary

Dependable Capacity Portfolio Representative with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and excels at multitasking in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Capacity Portfolio Representative

C.H. Robinson
Atlanta, GA
02.2023 - 08.2024
  • Tracked shipments from pickup to delivery, communicating accurate load information with customers.
  • Provided technical advice on product features, benefits, and application methods.
  • Monitored carrier performance against agreed-upon service levels to ensure compliance.
  • Responded promptly to inquiries from customers via telephone or email.
  • Investigated claims from customers regarding billing errors or damaged shipments.
  • Participated in weekly team meetings to discuss progress towards goals.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.

Truck Driver, Mover, and Manager

All My Sons Moving & Storage
Roswell, GA
01.2021 - 12.2022
  • Maintained communication with supervisor to receive job instructions.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Education

BBA - Business Administration and Management

Life University
Marietta, GA
12.2022

Skills

  • Punctuality
  • Communication
  • Interpersonal Skills
  • Customer Service
  • Sales Techniques
  • Project Management
  • Leadership
  • Teamwork and Collaboration
  • Problem-Solving
  • Tenacious Work Ethic
  • Computer Literacy

Affiliations

  • I was a student-athlete on scholarship throughout my college journey, which provided me with the opportunity to participate in competitive collegiate wrestling and academic pursuits. My experience as a student-athlete has been invaluable, instilling in me the importance of hard work, dedication, teamwork, discipline, and time management.
  • I received the Academic All-American Award for the 2019, 2020, 2021 and 2022 school years.

References

References available upon request.

Timeline

Capacity Portfolio Representative

C.H. Robinson
02.2023 - 08.2024

Truck Driver, Mover, and Manager

All My Sons Moving & Storage
01.2021 - 12.2022

BBA - Business Administration and Management

Life University

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Cole Drescher