Brandon Kiel

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• Understood each target customer's business model, mapped out organization, and identified unique technology needs.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Communicated with carriers to gather information on how they run their business to help understand how i can best assist their week to week needs.
• Pro actively called out and negotiated freight to carriers to meet the deadlines for our customers
• Worked Day to Day with team members to meet the shipping deadlines that our customers have set.

• Dealt cards and winnings to customers.
• Inspected, shuffled, and delivered cards to guests in play at gaming table.
• Communicated with winners and losers about processes.
• Completed daily money reports and balancing.
• Handled multiple cash out and buy in transactions each night.
• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
• Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
• Answered players questions and resolved disputes to provide excellent customer service.