Robert J. Miller
Orlando,FL
Summary
Strategic and performance-driven Senior Director of Operations with over 20 years of progressive leadership experience driving operational excellence, revenue growth, and cultural consistency across multi-unit restaurant operations. Proven success overseeing $65M+ in annual revenue, leading large teams, and implementing systems that elevate guest satisfaction, profitability, and team engagement. Recognized for transforming operations through Six Sigma–based efficiencies and inspiring high-performing leaders across the Southeast region.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Market Partner / Senior Director of Operations
P.F. Chang’s China Bistro
01.2014 - Current
- Lead operational performance for 12 high-volume restaurants generating $65M+ in annual revenue, overseeing 24 direct reports and over 1,200 employees across the Southeast.
- Drive strategic growth and brand consistency while achieving top-tier guest satisfaction and profitability benchmarks.
- Oversaw the opening of multiple Bistro and Togo locations, ensuring operational readiness, staffing, and culture alignment from day one.
- Directed the Dojo rollout, a Six Sigma–based process improvement initiative that optimized efficiency and labor utilization across all units.
- Partnered with cross-functional leadership teams to design and execute performance and development programs that increased internal promotion rates and reduced turnover.
- Recipient of the 2024 CEO Award — recognized as the Top Market Partner in the company for operational excellence, leadership, and innovation.
- Earned Restaurant of the Year (2016) with multiple additional nominations for operational and guest service excellence.
- Career Progression:
- Bartender (2002–2004) – Delivered exceptional guest experiences and developed a deep understanding of brand standards.
- Manager (2004–2009) – Led front- and back-of-house operations, achieving consistent increases in guest satisfaction scores.
- Operating Partner (2009–2014) – Managed high-volume locations with full P&L responsibility and developed multiple managers into leadership roles.
- Market Partner (2014–2025) – Oversaw regional operations before promotion to Senior Market Partner for outstanding results and team development.
Education
Business
Kennesaw State University
Kennesaw, GASkills
- Multi-Unit Operations
- P&L Management
- Strategic Planning
- Leadership Development
- Operational Excellence
- Guest Experience
- Process Improvement (Six Sigma/Dojo Rollout)
- New Store Openings
- Budgeting & Forecasting
- Brand Standards
- Change Management
- Data-driven decision making
- Customer engagement
- Financial acumen
- Performance tracking
Certification
- ServSafe Certified
- Leadership Development Program, P.F. Chang’s
Awards & Recognition
CEO Award (2024) – Top Market Partner in the Company, Restaurant of the Year (2016) – Multiple Locations Nominated, Consistent record of year-over-year revenue growth, operational efficiency, and leadership excellence.
Timeline
Senior Market Partner / Senior Director of Operations
P.F. Chang’s China Bistro
01.2014 - Current
Business
Kennesaw State University