Robert Jones
London,KY
Summary
Dynamic security professional with extensive experience at Cumberland Cooperage, excelling in incident reporting and emergency response. Proven ability to build relationships and de-escalate conflicts, ensuring safety and satisfaction. Recognized for effectively monitoring premises and implementing strict access control, contributing to a secure environment for all stakeholders.
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Officer
Cumberland Cooperage
10.2018 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Correctional Officer
Laurel County Correctional Center
04.2017 - 10.2018
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Conducted routine and emergency head counts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
Sales Associate
Center Target Firearms
02.2017 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Custodian
Laurel County Board Of Education
01.2013 - 04.2017
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Moved furniture for cleaning and set up for special events.
Assistant Manager
Steak N Shake
01.2011 - 02.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
North Laurel Highschool
London, KY05-2011
Skills
- Incident reporting
- Superior customer service
- CCTV monitoring
- Emergency response
- Conflict de-escalation
- Relationship building and management
- Electronic surveillance
- Threat assessment
- Visitor tracking
- Report writing
- General security
- Complex Problem-solving
Certification
- Certified in First Aid and Cpr
- Licensed ForkLift Operator
- Licensed Scissor Lift/Genie Boom Operator
Timeline
Security Officer
Cumberland Cooperage
10.2018 - Current
Correctional Officer
Laurel County Correctional Center
04.2017 - 10.2018
Sales Associate
Center Target Firearms
02.2017 - 02.2018
Custodian
Laurel County Board Of Education
01.2013 - 04.2017
Assistant Manager
Steak N Shake
01.2011 - 02.2013
High School Diploma -
North Laurel Highschool
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