Robert Jones
Decatur,GA
Summary
Dynamic property management expert skilled in implementing strategies that consistently attract tenants and improve satisfaction rates. Experience in overseeing operations, resolving complaints, and coordinating maintenance to enhance tenant experiences. Strong leadership in training staff and managing vendor relationships for optimal service delivery.
Overview
20
20
years of professional experience
Work History
Property Manager
Asset Living
Atlanta, GA
08.2025 - 03.2026
- Developed and implemented targeted leasing strategies that successfully attracted prospective tenants.
- Managed daily operations of residential properties with a focus on tenant satisfaction.
- Facilitated timely communication between tenants and management to swiftly address concerns and improve tenant relations.
- Coordinated maintenance requests and scheduled repairs to enhance tenant satisfaction and property upkeep.
- Conducted property inspections to ensure compliance with regulations and standards.
- Trained staff on best practices in customer service and property management protocols.
- Established relationships with vendors to secure services at competitive rates.
Property Manager
Infinity BH
Decatur, GA
08.2020 - 08.2025
- Oversaw daily operations of residential properties to enhance tenant satisfaction.
- Addressed resident complaints and expedited maintenance requests to improve tenant experience.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Coordinated maintenance requests and scheduled repairs for efficient property management.
- Conducted property inspections to ensure compliance with regulations and standards.
Front End Manager
Ross Stores, Inc.
Atlanta, GA
09.2015 - 09.2016
- Directed and supervised team of cashiers and customer service professionals, assigning daily tasks to enhance service quality and resolve customer complaints efficiently
- Monitored cash amounts in register drawers and managed cash pull from registers exceeding $300 to ensure financial accuracy and accountability
- Evaluated employee performance and provided targeted support and training, improving overall team competency and addressing performance discrepancies
Human Resources/Administrative Assistant
Walmart
Atlanta, GA
06.2013 - 02.2015
- Coordinated new hire orientation details, ensuring readiness of equipment and documents for smooth onboarding
- Scheduled interviews with qualified candidates, coordinating logistics to create a welcoming interview environment
- Generated human resource documents, including detailed offer letters to clarify salary and departmental expectations
Executive Administrator
Simple Expressions Barber & Beauty
Norcross, GA
10.2011 - 04.2013
- Led and supervised team of 7, managing schedules, resolving conflicts, and evaluating performance for promotions and raises
- Performed administrative functions, including call management, message taking, and complaint resolution
- Executed daily salon operations, ensuring compliance and operational efficiency
Assistant Property Manager/Leasing Agent
Gresham House Apartments
Decatur, GA
03.2006 - 10.2011
- Processed leasing applications and associated fees to facilitate timely tenant onboarding
- Administered tours to perspective renters, answering questions and providing detailed information regarding property, units and surrounding neighborhood
- Prepared and processed leasing documents including eviction and past-due notices
- Prepared apartments for new residents through walk-throughs and assessment of needed improvements
- Submitted work orders to maintenance team, ensuring quality standards met
Education
High School Diploma -
Central High School
Providence, RI06-1991
Bachelor of Arts Degree - Business Administration
Argosy University
Atlanta, GASkills
- Administrative experience
- Data entry and management
- Human resources and personnel
- Scheduling and property management
- Yardi and AppFolio expertise
- Leadership skills
- Vendor management
Timeline
Property Manager
Asset Living
08.2025 - 03.2026
Property Manager
Infinity BH
08.2020 - 08.2025
Front End Manager
Ross Stores, Inc.
09.2015 - 09.2016
Human Resources/Administrative Assistant
Walmart
06.2013 - 02.2015
Executive Administrator
Simple Expressions Barber & Beauty
10.2011 - 04.2013
Assistant Property Manager/Leasing Agent
Gresham House Apartments
03.2006 - 10.2011
High School Diploma -
Central High School
Bachelor of Arts Degree - Business Administration
Argosy University