Amanda Avalos
Marietta,GA
Summary
Well-qualified Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Property Manager
Castlegate Property Group
08.2022 - Current
- Work closely with tenants to find potential apartments to rent, taking potential tenants to view different units, communicating prices and terms to clients and negotiating sales and renewals, as well as having great customer service skills
- Invoicing, payroll, SODAs, move ins, move outs, accounting, taking rental payments, filing evictions.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Collected and maintained careful records of rental payments and payment dates.
Assistant Manager
Pavilions at Northshore
04.2020 - 08.2022
- Work closely with tenants to find potential apartments to rent, taking potential tenants to view different units, communicating prices and terms to clients and negotiating sales and renewals, as well as having great customer service skills.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Teller
Wells Fargo
Corpus Christi, TX
10.2017 - 04.2020
- Cash handling, customer service, as well as assist customers with all of their financial transactions such as withdrawals, deposits, check cashing.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
Customer Service Agent
United Airlines
Killeen, TX
08.2013 - 09.2017
- Ticket counter, assist customers with boarding passes and baggage, gates, jet bridge, close out tars, customer service.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Store Manager
Shoe Envy
Killeen, TX
07.2014 - 09.2017
- Opening and closing the store, sales, customer service, cashier, cash management, inventory management, stocking, filing paperwork, hiring and training employees.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Submitted orders for new inventory.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Manager
Radio Shack
09.2006 - 08.2013
- Payroll, cell phone knowledge, customer service, sales, cashier, filing paperwork, manage inventory, manage 5+ employees, receive and send out shipments, time management, hire and train employees, merchandise product, stock, perform daily maintenance, open and closing procedures, cash handling.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Submitted orders for new inventory.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
CSR/Telephone Researcher
Millward Brown
09.1999 - 09.2006
- Research operator, customer service.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
High school diploma -
Foy H. Moody High School
Corpus Christi, TX01.2002
Skills
- Inventory Management
- Sales (10 years)
- Yardi
- Customer Support
- Call Center
- POS
- Customer Service
- Cash Handling
- Bank Teller
- Data Entry
- Administrative duties
- Payroll
- Bilingual
- Filing
- Store Management Experience
- Office Management
- Fair Housing Regulations
- Assistant Manager Experience
- Property Management
- Microsoft Outlook
- Tax Experience
- Administrative Experience
- Merchandising
- Microsoft Word
- Phone Etiquette
- Staff Management
- Tenant Relations
- Payment Collection
- Multi-Family Property Management
Certification
Driver's License
Timeline
Property Manager
Castlegate Property Group
08.2022 - Current
Assistant Manager
Pavilions at Northshore
04.2020 - 08.2022
Teller
Wells Fargo
10.2017 - 04.2020
Store Manager
Shoe Envy
07.2014 - 09.2017
Customer Service Agent
United Airlines
08.2013 - 09.2017
Manager
Radio Shack
09.2006 - 08.2013
CSR/Telephone Researcher
Millward Brown
09.1999 - 09.2006
High school diploma -
Foy H. Moody High School