Cathy Madrid
Bowling Green,KY
Summary
Committed and motivated individual with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Authorized to work in the US for any employer
Overview
15
15
years of professional experience
1
1
Certification
Work History
Property Manager
AFFORDABLE SELF STORAGE
Bowling Green, KY
06.2021 - 06.2025
- Responsible for managing four locations
- All account payable, and account receivable
- Process customer payments
- Assist customers with any issues
- Handle’s monthly invoices
- Visit each location daily
- Handles all evictions and auction processes
- Cleans and maintains all locations
- Experience with Sitelink , StorEgde , Storable and 6storage
General Manager
Comfort Suites Bowling Green by Choice Hotels
Bowling Green, KY
11.2018 - 03.2021
- Certified General Manager for Choice Hotels
- Primary Leader of the property with responsibility of all operations.
- Managing and sustaining sales and marketing, managing profitability and revenue generation and delivering a return to the owners.
- Lead the team in the development of property wide strategies.
- Supported and implemented Brand standards.
- Completed all financial statements and handled all of the AR/AP for this location.
- Walked the property daily to ensure all public spaces, grounds and kitchen met sanitation and cleanliness standards.
- Managed the flow of labor between departments.
- Handled all renovations and overseen and projects.
- Delegated responsibilities for operations and made sure all projects went to the appropriate level associate.
- Ensured all staff was trained appropriately to exceed guest expectations.
Property Manager
Comfort Inn by Choice Hotels
Henderson, KY
02.2015 - 08.2018
- Over seeing all employees
- Completing interviews for employment
- Daily tasks of: accepting all payments
- Applying payments to proper accounts
- Receiving all email and corresponding
- Viewing and replying to all reviews
- Working front desk as needed
- Sales
- Scheduling weekly hours
- Banking
- Taking responsibility as property manager as they arise
- And handling them in a professional manner.
Front Desk Associate-Event Planner
Ramada Henderson
Henderson, KY
04.2016 - 03.2017
- Daily invoicing and billing, for guests
- Making Reservations
- Receiving payments
- All duties of Breakfast and Front Desk Associate
- Event Planner- Worked with Guests planning their events.
Inventory Management Team Leader
Pittsburgh Glass Works
Evansville, IN
01.2010 - 04.2015
- Managed office, Wrote reports and correspondence from dictation and handwritten notes.
- Maintained an up-to-date department organizational chart.
- Made copies, sent faxes and handled all incoming and outgoing correspondence files, worked with spreadsheets, faxed reports and scanned documents.
- Kept complete inventory of the plant and worked with the Supervisors to keep this up to date daily.
Education
Associate's - Small Business Management
Henderson Community College
Henderson, KYSkills
- Office Management
- Strong problem solver
- Customer service
- Revenue Management
- Receptionist
- Accounts Receivable
- Property Management
- Inventory systems
- Dedicated team player
- Organizational Skills
- Management
- Business Management
- Accounts Payable
- AR/AP
- Event Planning
- QuickBooks
- Inventory Management
- Insurance processing
- Banking
- Profit & Loss
- Bookkeeping
- Accounting
- Microsoft Office
- Meticulous attention to detail
Certification
- Choice brand, Hotel, general manager certification April 2019 to Present
- Driver's License
Timeline
Property Manager
AFFORDABLE SELF STORAGE
06.2021 - 06.2025
General Manager
Comfort Suites Bowling Green by Choice Hotels
11.2018 - 03.2021
Front Desk Associate-Event Planner
Ramada Henderson
04.2016 - 03.2017
Property Manager
Comfort Inn by Choice Hotels
02.2015 - 08.2018
Inventory Management Team Leader
Pittsburgh Glass Works
01.2010 - 04.2015
Associate's - Small Business Management
Henderson Community College