Robert Jones
Fort Collins,CO
Summary
Dedicated customer sales representative with expertise in needs analysis, quote generation, and product knowledge. Committed to enhancing customer satisfaction and resolving complex issues efficiently.
Overview
5
5
years of professional experience
Work History
Customer Sales Representative
TruGreen Lawn Care
Loveland , CO
01.2021 - Current
- Assisted customers in selecting appropriate lawn care services and products.
- Provided guidance on seasonal lawn maintenance and care strategies.
- Managed customer inquiries through phone, email, and in-person interactions.
- Educated clients on proper lawn treatments and product usage.
- Collaborated with team members to enhance customer satisfaction initiatives.
- Maintained accurate records of customer interactions and service agreements.
- Followed up with customers to ensure service satisfaction and address concerns.
- Demonstrated knowledge of TruGreen services during consultations with clients.
- Answered customer inquiries regarding product features, availability, and pricing.
- Assessed customer needs to recommend appropriate products or services.
- Developed relationships with existing customers through follow-up communications.
- Consulted with customers regarding needs and addressed concerns.
- Gave customers quotes based on potential sales.
- Attended weekly team meetings to discuss upcoming projects and challenges.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Adhered to company policies and procedures when dealing with customers.
- Generated regular reports on sales performance metrics for management review.
- Negotiated prices and sales contracts.
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
- Forecasted product requirements and organized merchandise to meet expected location demands.
- Maintained an accurate database of customer information including contact details, purchase history, and preferences.
- Created detailed proposals for clients outlining products and services offered by the company.
- Ensured compliance with all relevant regulations when selling products or services.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Utilized problem-solving skills to resolve complex customer issues quickly.
Education
Some College (No Degree) - History
Colorado State University
Fort Collins, COSkills
- Customer relationship management
- Sales forecasting
- Product knowledge
- Quote generation
- Needs analysis
- Retail marketing
Timeline
Customer Sales Representative
TruGreen Lawn Care
01.2021 - Current
Some College (No Degree) - History
Colorado State University