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Associate Principal Engineer

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Dynamic and results-driven Customer Service and Fraud Prevention Specialist with over 12 years of experience delivering exceptional support in both call center and remote environments. Expertise in managing high call volumes while maintaining a focus on quality service, ensuring customer satisfaction in fast-paced virtual settings. Proficient in troubleshooting complex issues and implementing effective fraud prevention strategies, fostering seamless interactions through advanced technical support. Recognized for professionalism, strong interpersonal skills, and a steadfast commitment to adhering to company policies and procedures.

Detail-oriented insurance professional with over 9 years of experience in claims management and customer service, currently enhancing claims operations at Progressive Insurance. Expertise includes claims intake, loss analysis, documentation review, and policy interpretation, ensuring thorough and accurate processing. Recognized for exceptional communication and problem-solving skills, with a proven ability to adapt in dynamic environments. Dedicated team player committed to collaboration and achieving results while proficiently managing complex cases to ensure client satisfaction and compliance with industry standards.

Dynamic Supply Chain professional with extensive knowledge in supervising supply teams. A proven track record in mentoring teams and optimizing procurement processes. Committed to enhancing operational efficiency while maintaining meticulous attention to detail and delivering exceptional customer service. Maintains strong team collaboration and adaptability to meet changing demands.

Dynamic assistant manager with expertise in workforce management and strategic planning, honed at Goodwill. Proven track record in enhancing store operations and boosting employee retention by 20%. Skilled in problem-solving and communication, driving process improvements and fostering positive work environments. Adept in Microsoft Office Suite and inventory counting, ensuring operational excellence and customer satisfaction.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Dedicated healthcare professional with over 10 years of diverse experience in patient care, including roles as a Licensed Nursing Assistant (LNA), LNA II, and Phlebotomist. Expertise in patient charting, medical terminology, and administrative support, complemented by six years in phlebotomy and three years conducting EKG's under a physician's supervision. Proven ability to monitor heart rhythms for surgical teams, along with a solid understanding of medical billing and coding practices. Committed to delivering exceptional patient support while fostering collaborative environments that ensure high-quality care.

 Reliable and motivated professional with experience in administrative support, customer services, food service and child care. Recognized for strong communication skills, adaptability and consistent work ethic in fast-paced environments. Skilled at supporting daily operations, staying organized and delivering positive experiences for clients, guests and team members.   

 Sophomore Communications major with hands-on experience in customer service, food service, and guest relations. Proven ability to communicate effectively, solve problems quickly, and thrive in fast-paced environments. Known for professionalism, adaptability, and strong interpersonal skills, with a passion for delivering positive customer experiences. 

Robert Jordan

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High School - College readiness courses, AP language, AP Physics, AP European History, AP Biology, AP Literature, AB/BC Calc, DE Pre-Calculus, DE US History

Course - computational physics

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High School - College readiness courses, AP language, AP Physics, AP European History, AP Biology, AP Literature, AB/BC Calc, DE Pre-Calculus, DE US History

Course - computational physics

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